How does the WhatsApp Business API work?

The **WhatsApp Business App** and the **WhatsApp Business API** (used by Spoki) are two completely different solutions designed for different business needs:\n\n**WhatsApp Business App:**\n• Designed for small businesses and sole proprietors\n• Manual message management\n• Limited to 5 devices simultaneously\n• Maximum 256 contacts per broadcast\n• No automation capabilities\n• Free but with significant limitations\n• No CRM or integration support\n\n**WhatsApp Business API (Spoki):**\n• Designed for medium to large businesses\n• **Unlimited operators**: Your entire team can manage conversations simultaneously\n• **Unlimited broadcasts**: Send messages to thousands of contacts\n• **Advanced automation**: Chatbots, automatic responses, intelligent workflows\n• **CRM integration**: Connect with your existing tools (HubSpot, Salesforce, etc.)\n• **Analytics & reporting**: Detailed statistics on your communications\n• **No ban risk**: Official API approved by Meta for bulk messaging\n• **Cloud-based**: No need to keep a phone connected\n• **Multi-channel**: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with **thousands of platforms** through native integrations, Zapier, Make (Integromat), and Webhooks.\n\n**Native Integrations:**\n\n• **E-commerce**: Shopify, WooCommerce, PrestaShop, Magento\n\n• **CRM**: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign\n\n• **Marketing**: Mailchimp, Google Sheets\n\n• **Payment**: Stripe, PayPal\n\n• **Support**: Zendesk\n\n**Via Zapier/Make:**\n\nConnect to **4,000+ platforms** including:\n• Google Workspace (Sheets, Calendar, Drive)\n• Microsoft Office 365\n• Slack, Trello, Asana\n• WordPress, Webflow\n• Custom apps via API\n\n**Webhooks & API:**\n\nFull REST API for developers to build custom integrations.

The Complete Guide to WhatsApp and Instagram: How to Use Essential Functions for Your Business

Q: What is Spoki?

**Spoki** is a comprehensive **WhatsApp Business API platform** that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.\n\nWith Spoki, you can:\n\n• **Automate communications**: Send automated messages, create chatbots, and set up intelligent workflows\n\n• **Manage customer support**: Multi-operator team management with ticketing system and conversation routing\n\n• **Increase sales**: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp\n\n• **Marketing campaigns**: Send bulk messages to thousands of contacts with personalized templates\n\n• **AI-powered features**: Leverage artificial intelligence to automate responses and qualify leads 24/7\n\n• **Integrate with your tools**: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools\n\nSpoki is an **official Meta Tech Partner**, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

11 September 2024

Updated on 21 March 2026

7 min read

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WhatsApp and Instagram are essential tools for personal and business communications. Knowing how to use them best can help you manage customer relationships more effectively. In this blog, we will explore how to manage advanced functions, such as creating polls on WhatsApp, recovering chats, and contacting Instagram support. In addition, we will see how to change your number on WhatsApp and how to connect WhatsApp Web to manage communications on multiple devices.

How to Change Your Number on WhatsApp

If you change your phone number but want to keep your chats, you can easily change your number on WhatsApp without losing your data. This feature allows you to transfer information from your old number to the new one, ensuring that all your conversations, groups, and settings remain intact.

To do this, just go to Settings > Account > Change number and follow the instructions to complete the procedure. WhatsApp will automatically notify your contacts of the number change, simplifying the transition process.

How to Connect WhatsApp Web

WhatsApp Web allows you to synchronise your phone with your computer to manage conversations more conveniently. To connect WhatsApp Web, go to web.whatsapp.com and scan the QR code using the WhatsApp app on your smartphone. This will give you access to all your chats and allow you to send messages directly from your browser.

This function is particularly useful for those who work on computers and want to respond quickly to messages without having to use their smartphone.

Another useful feature is the ability to share your location on WhatsApp. You can share both your current and real-time location with anyone in your chats. This is particularly useful when you need to give precise directions or organize meetings.

To share your location, tap the paper clip icon in the chat window and select Location. From there, you can choose to send your current location or share it in real time for a specified period.

How to Contact Instagram Support

If you are experiencing problems with your Instagram account, knowing how to contact Instagram support can be helpful to resolve them quickly. You can do this by accessing the app, going to Settings > Help > Report a problem. This will allow you to describe your problem and send it directly to the Instagram support team.

If you prefer a more direct approach, you can visit the Instagram Help Center on the web and find articles that will guide you step by step in resolving common problems.

How to Create Links for WhatsApp and Instagram

Creating a personalized link for WhatsApp or Instagram is an excellent way to facilitate contact with customers. You can create links using wa.me/ followed by your phone number for WhatsApp, or using third-party tools for Instagram, which generate links that direct to your profile or specific posts.

This function is particularly useful for marketing campaigns, as it allows customers to contact you with a single click, improving their experience.

How to Create Polls on WhatsApp

WhatsApp polls can be a great tool for collecting feedback from your contacts or customers. Although WhatsApp does not offer a native polling feature, you can create a poll using tools like Google Forms or SurveyMonkey and share the link via WhatsApp Web or mobile.

To create surveys on WhatsApp, simply create the online form and share the link with your contacts via a broadcast message or group chat. It’s a quick and easy method to collect information in an organized way.

How to Recover a WhatsApp Chat

Did you accidentally delete a chat? Don’t worry, you can recover a WhatsApp chat if you have automatic backup enabled. WhatsApp automatically backs up your chats to Google Drive or iCloud, depending on the device you use.

To recover a chat, uninstall and reinstall the app, and during the setup process choose the Restore backup option. This will allow you to restore all your chats, including those deleted before the last backup.

How to Restore WhatsApp Backup

If you change devices or want to recover old chats, you need to know how to restore your WhatsApp backup. When you install WhatsApp on a new phone, the app will automatically ask if you want to restore your chat backup from Google Drive or iCloud. Follow the instructions to recover all your messages, photos, and videos.

Make sure to back up regularly so you don’t lose important information. You can choose whether to back up daily, weekly, or monthly.

How to Save WhatsApp Chats

To archive important conversations, you can save WhatsApp chats directly to your phone or computer. You can also export conversations via email or cloud storage.

To save a chat, go to the conversation you want to archive, click on the three dots in the upper right corner and select Export chat. This function allows you to keep a copy of the conversations, complete with attachments, in an easily accessible format.

How to Download WhatsApp on Your Computer

Managing business communications is easier when you know how to download WhatsApp on your computer. You can use WhatsApp Web through your browser or download the desktop app for Windows or macOS. This allows you to access real-time chats from your computer, sending files and messages more efficiently.

How to Create an Instagram Profile

To have a professional presence on Instagram, it is essential to know how to create an Instagram profile. Simply download the app, click on Sign up and follow the instructions. Once the profile is created, you can customize your biography, add an image, and connect other social networks like Facebook to expand your visibility.

How to Get Unblocked on WhatsApp

If you have been blocked on WhatsApp by someone, it can be difficult to reconcile. Although there is no direct way to get unblocked on WhatsApp, the best thing to do is to contact the person through other communication channels and try to resolve the issue.

How to Delete a Group on WhatsApp

If you are the administrator of a group, you can delete a group on WhatsApp easily. First, remove all members of the group, then click on Exit group and finally select Delete group. This process ensures that the group is permanently deleted.

Conclusion

Optimally using the features of WhatsApp and Instagram can significantly improve the management of your business communications. Knowing how to back up, restore chats, or connect WhatsApp Web to your computer allows you to operate more efficiently, while features like WhatsApp polls and location sharing can improve customer service and interaction.

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Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.