Spoki · Conversational Cluster · spoki.com/en/conversational-commerce

Conversational Commerce

Conversational commerce turns a messaging channel into a sales surface: catalogue browsing, checkout, payment and post-purchase all happen inside the chat thread.

  • 98% message open rate vs 19% on email
  • 61% interaction rate vs ~1.5% on email
  • 23x average ROI on WhatsApp campaigns

What is conversational commerce?

Conversational commerce turns a messaging channel into a full sales surface: catalog browsing, checkout, payment and post-purchase support all happen inside the chat thread. On WhatsApp, Spoki powers this for 4,500+ businesses with a 41% abandoned cart recovery rate — four times the 5–10% recovery typical of email.

What is Conversational Commerce

Conversational commerce lets a shopper discover products, ask questions, choose a variant, pay and receive tracking updates without leaving the WhatsApp conversation. On Spoki it ties native WhatsApp Catalog + inline payment request + Shopify/WooCommerce/Prestashop/Magento sync.

Why it matters for European brands

Cart abandonment on websites is 70%+ in Europe; on WhatsApp commerce the conversion lift is typically 3-4x because there’s no checkout form and no login wall.

  • Higher reach: WhatsApp hits 98% open rate vs 19% on email
  • Shorter cycles: questions answered in chat close deals 40% faster
  • Better data: every message adds to a unified CRM record
  • GDPR-safe: opt-in with double confirmation, audit trail, right to erasure

How Spoki implements conversational marketing

Spoki is built from the ground up as a conversational marketing platform on the official WhatsApp Business API. Everything — campaigns, automations, AI agents, CRM — lives around the conversation.

  • Segmented broadcast campaigns with Meta-approved templates
  • Visual flow builder with branching logic, delays and fallbacks
  • AI agents trained on your catalogue, docs and FAQs
  • Abandoned cart recovery automation on Shopify, WooCommerce, Prestashop, Magento
  • Multichannel: WhatsApp, Instagram, SMS, RCS, Email, Voice
  • Conversational CRM with tags, properties, tickets and a deal pipeline

How Spoki compares to other conversational platforms

Most conversational tools either focus on a single channel (WhatsApp only, Instagram only) or on a single pillar (marketing only, or CRM only). Spoki is the only European platform that covers marketing, CRM and commerce in a single product.

VendorFocusSpoki edge
TextYessShopify-only AI concierge, inbound-first, voice in betaConversational Commerce OS: revenue/ROAS attribution per conversation, Voice AI GA, proactive broadcasts and click-to-WhatsApp ads on Shopify, WooCommerce, Magento, BigCommerce, Prestashop and custom stacks
ManyChatInstagram DM + Messenger automationProper WhatsApp Business API + European data residency
IntercomSupport + live chat on websitesDesigned for WhatsApp outbound, not just inbound support
TidioSMB chatbots on websitesBroadcast, flows and AI agents over multi-channel

Frequently asked questions

Is conversational marketing only for WhatsApp?

No. Conversational marketing can run on any messaging channel — WhatsApp, Instagram, SMS, RCS, Email — but WhatsApp is the highest-ROI channel in Europe because of its 98% open rate.

Do I need a large team to run conversational marketing?

No. A single marketer can launch 5-10 automated flows (welcome, cart recovery, winback, NPS) that run 24/7 without human intervention. AI agents handle most replies autonomously.

Is conversational marketing GDPR-compliant?

Yes, when implemented on the official WhatsApp Business API with explicit opt-in, audit logging and data residency in the EU. Spoki is GDPR-native and Meta Tech Partner.

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Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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