Analytics

Automation Analytics

Measure the performance of your automated workflows

Track how your automations and chatbots perform. See completion rates, drop-off points, and conversion metrics to continuously improve your automated customer journeys.

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Automation Analytics

Active flows

12

Messages sent

8,420

Success rate

97.2%

Flow distribution

60%
25%
15%
Last 30 days
All flows running ✓
Performance: optimal

Key Benefits

Funnel Analysis

See where users drop off in your automation flows

Conversion Tracking

Measure goal completions and conversions

A/B Testing

Compare different automation variations

How It Works

1

Set Goals

Define what success looks like for each automation

2

Monitor Performance

Track metrics in real-time as automations run

3

Iterate & Improve

Use data to optimize your workflows

Related Use Cases

Discover how businesses use this feature

Related Features

Explore other features in this category

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Frequently Asked Questions

How many features does Spoki offer?

Spoki includes 50+ features across marketing automation, customer support, sales enablement, and AI. Key capabilities include bulk messaging, chatbot builder, drag-and-drop flow builder, team inbox, abandoned cart recovery, payment collection, and AI agents — all accessible from a single dashboard.

Do I need technical skills to use Spoki?

No. Spoki is designed for marketing and support teams with zero coding skills. The visual flow builder uses drag-and-drop logic, templates are pre-built, and integrations connect in a few clicks via Zapier or Make. Developers can use the REST API and webhooks for custom setups.

Which AI features are included?

Spoki includes AI-powered chatbots for 24/7 customer support, automatic lead qualification, smart reply suggestions, sentiment analysis, and AI agents that can handle complex multi-turn conversations. AI features are available on Service and Marketing plans.

Can I automate WhatsApp messages with Spoki?

Yes. Spoki's automation engine lets you create unlimited workflows triggered by events like form submissions, cart abandonment, payment confirmations, or scheduled times. Each workflow can include conditional logic, delays, A/B tests, and multi-channel actions across WhatsApp, SMS, and email.

What reporting and analytics does Spoki provide?

Spoki provides real-time dashboards tracking message delivery rates, open rates (typically 98%), click-through rates, conversion rates, and ROI per campaign. You can segment data by channel, campaign, operator, and time period. Advanced analytics are available on the Marketing plan.

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