Analytics

Message Analytics

Track open rates, interactions, and message performance

Understand how your messages perform with detailed analytics. Track delivery rates, open rates, click-through rates, and responses to optimize your communication strategy.

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Open rate

98%

+2.4%

Interaction rate

20%

+1.8%

Replies

1,247

+12%

Performance over time

Top templates

Welcome message82%

Order confirmation71%

Payment reminder58%

Last 7 days

Peak: Tue 10:00 · 3.2k opens

Report exported ✓

WhatsApp channel

Key Benefits

Real-Time Metrics

See message performance as it happens

Engagement Insights

Track opens, clicks, and response rates

Campaign Comparison

Compare performance across different campaigns

How It Works

1

Send Messages

Your messages are automatically tracked

2

View Dashboard

Access real-time analytics in your dashboard

3

Optimize Strategy

Use insights to improve future campaigns

Related Use Cases

Discover how businesses use this feature

feedback nps collection

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ecommerce lead generation

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Ready to get started?

Start your free trial today and see how this feature can transform your business.

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Frequently Asked Questions

How many features does Spoki offer?

Spoki includes 50+ features across marketing automation, customer support, sales enablement, and AI. Key capabilities include bulk messaging, chatbot builder, drag-and-drop flow builder, team inbox, abandoned cart recovery, payment collection, and AI agents — all accessible from a single dashboard.

Do I need technical skills to use Spoki?

No. Spoki is designed for marketing and support teams with zero coding skills. The visual flow builder uses drag-and-drop logic, templates are pre-built, and integrations connect in a few clicks via Zapier or Make. Developers can use the REST API and webhooks for custom setups.

Which AI features are included?

Spoki includes AI-powered chatbots for 24/7 customer support, automatic lead qualification, smart reply suggestions, sentiment analysis, and AI agents that can handle complex multi-turn conversations. AI features are available on Service and Marketing plans.

Can I automate WhatsApp messages with Spoki?

Yes. Spoki's automation engine lets you create unlimited workflows triggered by events like form submissions, cart abandonment, payment confirmations, or scheduled times. Each workflow can include conditional logic, delays, A/B tests, and multi-channel actions across WhatsApp, SMS, and email.

What reporting and analytics does Spoki provide?

Spoki provides real-time dashboards tracking message delivery rates, open rates (typically 98%), click-through rates, conversion rates, and ROI per campaign. You can segment data by channel, campaign, operator, and time period. Advanced analytics are available on the Marketing plan.

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