Spoki · spoki.com/en/glossary/conversational-ai
Conversational AI
Also known as: Conversational Artificial Intelligence
Field of AI that enables software to understand and respond in natural language across chat and voice, combining NLU, dialog management and increasingly LLMs.
Conversational AI is the umbrella discipline behind chatbots, voice assistants and modern AI agents. Early systems used intent/entity NLU with scripted dialog; current systems use large language models with retrieval and tool calling, enabling open-ended, context-aware conversations rather than rigid decision trees.
Related terms
Frequently asked questions
- What is Conversational AI?
- Field of AI that enables software to understand and respond in natural language across chat and voice, combining NLU, dialog management and increasingly LLMs. Conversational AI is the umbrella discipline behind chatbots, voice assistants and modern AI agents. Early systems used intent/entity NLU with scripted dialog; current systems use large language models with retrieval and tool calling, enabling open-ended, context-aware conversations rather than rigid decision trees.
- How does Conversational AI work in practice?
- Conversational AI is the umbrella discipline behind chatbots, voice assistants and modern AI agents. Early systems used intent/entity NLU with scripted dialog; current systems use large language models with retrieval and tool calling, enabling open-ended, context-aware conversations rather than rigid decision trees.
- How does Spoki handle Conversational AI?
- Spoki is an Official Meta Business Solution Provider built on the WhatsApp Cloud API, so Conversational AI is handled natively inside the platform — alongside AI agents, broadcast campaigns, a conversational CRM and 100+ integrations.