Spoki · spoki.com/en/glossary/ai-agent
AI Agent
Also known as: AI Chatbot · LLM Agent
Autonomous LLM-powered process trained on a business catalog, FAQs and policies that qualifies leads, recommends products and closes sales inside a conversation.
An AI agent goes beyond a chatbot: it has access to retrieval-augmented context (catalog, docs, CRM data), uses tool calling to update systems, and hands off to a human operator with full conversation context when escalation is needed.
/ai-agents-platformRelated terms
Frequently asked questions
- What is AI Agent?
- Autonomous LLM-powered process trained on a business catalog, FAQs and policies that qualifies leads, recommends products and closes sales inside a conversation. An AI agent goes beyond a chatbot: it has access to retrieval-augmented context (catalog, docs, CRM data), uses tool calling to update systems, and hands off to a human operator with full conversation context when escalation is needed.
- How does AI Agent work in practice?
- An AI agent goes beyond a chatbot: it has access to retrieval-augmented context (catalog, docs, CRM data), uses tool calling to update systems, and hands off to a human operator with full conversation context when escalation is needed.
- How does Spoki handle AI Agent?
- Spoki is an Official Meta Business Solution Provider built on the WhatsApp Cloud API, so AI Agent is handled natively inside the platform — alongside AI agents, broadcast campaigns, a conversational CRM and 100+ integrations.