Integrate WhatsApp with Shopify for Automations and Customer Communications

Enrich your ecommerce ecosystem by combining the unique benefits of Shopify with WhatsApp and Spoki's ability to create authentic and lasting relationships with your customers.

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Shopify + WhatsApp

Seamless integration for automated ecommerce communications

Why Shopify + Spoki works like magic

Transform your ecommerce experience with seamless WhatsApp integration.

A different eCommerce experience

Through Shopify and Spoki's WhatsApp, you will transform your customer service with immediate and relevant communications, strengthening the connection and improving their online shopping experience.

Advanced Communication Personalization

The integration allows you to send personalized and automated messages based on user actions on Shopify, such as order confirmations and shipping updates, enriching the customer experience with timely and valuable information.

Optimization of Sales Processes

Automating order and support communications on WhatsApp reduces the operational burden, giving you the opportunity to dedicate yourself to tasks with higher added value.

What this integration does

The adoption of Spoki in combination with Shopify not only optimizes store management and improves sales operations but also creates a direct communication bridge with customers, enhancing every aspect of the e-commerce experience with a tangible impact on satisfaction and loyalty.

How it works

1

Connect

Link your Shopify store to Spoki in the integrations settings.

2

Configure

Set up automation rules for orders, shipping, and customer communications.

3

Automate

Enable automated WhatsApp messages for order confirmations, shipping updates, and more.

Integration Flow
Trigger Event
New Order
Spoki Automation
Send WhatsApp
Customer
Receives Message

Configuration | Integrate Spoki and WhatsApp with Shopify

Spoki allows you to connect Shopify so you can contact your customers using the WhatsApp channel and update them:
  • on the status and updates of orders;
  • send tracking number to monitor the shipment;
  • any other communication you want to send to your customer;
  • much more.
To start your first automations, follow the Shopify integration setup guide. You can also watch the Shopify integration training video.

Ready to power up your WhatsApp?

Get started with Spoki today and connect Shopify in minutes. No credit card required.

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Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

We have different plans suitable for various needs. Visit the Pricing page for updated details.

Is there a free trial?

Yes, Spoki usually offers a trial period or a free plan to test the platform.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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