Back to Use Cases
🎗️
Donor outreach

AI Voice Agent for Non-profits — Donor & Volunteer Engagement by Phone

Answer donor questions, confirm volunteer shifts, and follow up on campaigns by phone — without stretching a small team even thinner.

Spoki Voice for Non-profit

The Challenge

Non-profits run on lean teams that already wear multiple hats, leaving little time to answer every donor question or confirm every volunteer shift by phone. Missed calls during a campaign push can mean a lost donation or an under-staffed event.

How It Works

Donor or volunteer calls in
Spoki Voice answers instantly, whether it's a donation question or a shift confirmation.
Understands the request
Spoki Voice tells apart donation inquiries, volunteer coordination, and general questions.
Handles it directly
Donation confirmations, volunteer shift bookings, and event details are handled on the call.
Major gifts routed to staff
Larger donations or partnership inquiries are handed off to your development team with context.

Example

Spoki Voice

Donor outreach

Hi, I'd like to confirm my volunteer shift for Saturday's food drive.
You're confirmed for Saturday, 9am to 1pm, at the community center. Would you like directions texted to you?
Yes, please.
Sent! Thank you again for volunteering — see you Saturday.

Business Impact

24/7
Donor and volunteer line availability
-50%
Staff time on routine calls
0
Volunteer shifts lost to missed calls
<20s
Average time to confirm a shift or donation

Customization Options

Adapt Spoki Voice to how your organization runs campaigns and events:

  • Volunteer scheduling and shift confirmations
  • Donation platform integration
  • Campaign and event information scripts
  • Routing for major gifts and partnerships
  • Multi-language support
  • Sync with your CRM and donor management system

Discover the case study most relevant to your industry

See how real businesses in your sector grow with Spoki.

Explore case studies

Try Spoki Voice for free

Discover how voice AI can transform your customer conversations.

I have read and accept the Terms and Conditions, the Privacy Policy, and the processing of personal data pursuant to the GDPR. *

Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

View all FAQs