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Faster resolution

AI Voice Agent for Telecom Providers — Plan Support & Troubleshooting by Phone

Answer plan, billing, and basic troubleshooting questions by phone instantly — cutting through the hold times telecom support is known for.

Spoki Voice for Telecom

The Challenge

Telecom support lines carry enormous call volume — plan changes, billing disputes, outage questions, and basic troubleshooting — and long queues are one of the biggest drivers of churn. Most of these calls follow predictable, resolvable patterns that don't need a live agent from the first second.

How It Works

Customer calls in
Spoki Voice answers instantly instead of adding another caller to the queue.
Diagnoses the issue
Spoki Voice checks account status, known outages, and basic device troubleshooting steps.
Resolves common issues
Plan changes, billing questions, and simple connectivity fixes are handled on the call.
Technical escalations routed fast
Anything needing a technician or specialist is handed off immediately with diagnostic details.

Example

Spoki Voice

Faster resolution

Hi, my internet has been dropping out all morning.
I'm sorry about that — let me check for outages in your area... there's a known issue nearby, expected to resolve within the hour.
Okay, is there anything I should do in the meantime?
Just restart your router once it's resolved. I'll also apply a service credit to your account for the disruption.

Business Impact

24/7
Support line availability
-60%
Average hold time
55%
Issues resolved without a technician
100%
Technical escalations routed with full diagnostics

Customization Options

Adapt Spoki Voice to your network and support systems:

  • Outage and network status integration
  • Plan, billing, and account system sync
  • Basic troubleshooting scripts by device type
  • Escalation rules for technical support
  • Multi-language support
  • Sync with your CRM and ticketing system

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Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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