Connect Google Sheets directly to WhatsApp
Stop switching tabs. Add the Google Sheets Step to your automation. It runs seamlessly after your WhatsApp trigger to sync data, process information, and personalize conversations.
Step event
Add Row to Sheet
Spoki Assistant
Online
Got your message! I'm creating a new ticket in Google Sheets for you right now.Google Sheets for you right now.
Thanks, please mark it as high priority.
Done! I've added the row with priority status. Our team will review it shortly.
Why Google Sheets + Spoki works like magic
Bring your tools together. Eliminate manual data entry and create smoother customer journeys.
Real-time Synchronization
Changes pushed from Spoki flows reflect instantly in your sheets. Keep your data fresh without lifting a finger.
Intelligent Steps
Run Google Sheets actions as a native step in your automation. This logic executes specifically after a WhatsApp trigger, ensuring data is synced exactly when needed.
Rich Customer Context
Give your support team full visibility. Pull Google Sheets details right into the chat flow to answer questions instantly.
What this step does
The Google Sheets Step is a native action within the Spoki automation builder. Designed as a specific step following your WhatsApp trigger, it allows you to fetch, create, or update records in Google Sheets without leaving your workflow canvas.
How it works
Authenticate
Link your Google Sheets account in Spoki settings securely.
Drag & Drop
Add the Google Sheets step to your flow. It connects seamlessly after your WhatsApp trigger to process data.
Configure Action
Choose 'Add Row', 'Update Row', or 'Lookup Sheet' and map your variables.
Understanding Automation Flow
Integrations in Spoki play specific roles. It's important to understand the difference between a Trigger and a Step Event to build successful flows.
The Trigger
A trigger is the spark that starts your automation engine. It listens for an event, like an incoming message or a change in status.
The Step Event
This is where Google Sheets fits in. A "Step Event" is an action performed after the flow has started. It processes, saves, or retrieves data as part of the conversation journey.
What this step is & is not
It IS a direct bridge
It connects specific automated actions to specific API endpoints in Google Sheets.
It IS NOT a full database mirror
It does not continuously sync every single field in real-time unless activated by a flow step.
When should you use it?
Lead Capture
Create new leads in Google Sheets from WhatsApp chats.
Ticket Management
Update support ticket status directly from the conversation.
Appointments
Check availability in Google Sheets and book slots.
Order Status
Retrieve order details to answer customer queries instantly.
Why teams love the Google Sheets step
Sales Teams
"We no longer have to manually copy paste leads from WhatsApp to Google Sheets. It just happens automatically."
Support Teams
"Seeing the customer's Google Sheets history right in the chat window helps us solve issues 2x faster."
Why this matters
In the era of conversational commerce, friction kills conversion. By integrating Google Sheets with Spoki, you remove the friction of data silos and create a fluid, intelligent experience for your customers.
Ready to power up your WhatsApp?
Get started with Spoki today and connect Google Sheets in minutes. No credit card required.
Frequently Asked Questions
What happens if the spreadsheet is deleted?
If a spreadsheet is deleted from Google Drive, any automation steps referencing it will fail. You'll need to update your automation to point to a new spreadsheet or restore the deleted one from Google Drive's trash.
Can I create new spreadsheets from automation?
Currently, the Google Sheets step allows you to add rows, update rows, and lookup data in existing spreadsheets. Creating new spreadsheets programmatically requires using the Google Sheets API directly or through other automation tools.
What permissions does Spoki need?
Spoki requires read and write access to the Google Sheets you want to use in your automations. This allows the platform to add rows, update existing data, and retrieve information as needed for your workflows.
Can I use sheets shared with me?
Yes, as long as you have edit permissions on the shared sheet, you can use it in your Spoki automations. The sheet must be accessible through your connected Google account.
What happens if the row doesn't exist when updating?
If you try to update a row that doesn't exist, the update action will fail. Make sure to use the 'Lookup Sheet' action first to verify the row exists, or use 'Add Row' to create it before updating.
Can I add a row in a specific position?
The 'Add Row' action typically appends rows to the end of your sheet. For more precise control over row positioning, you may need to use Google Sheets formulas or additional automation steps.
How do I manage date format?
Date formats in Google Sheets are handled according to your spreadsheet's locale settings. Spoki will write dates in the format configured in your Google Sheets, but you can use Google Sheets formulas to reformat dates if needed.
Can multiple automations write to the same sheet?
Yes, multiple automations can write to the same Google Sheet. However, be mindful of potential conflicts if multiple automations try to update the same row simultaneously. Consider using unique identifiers to avoid data conflicts.
What happens if I disconnect the Google account?
If you disconnect your Google account, all Google Sheets steps in your automations will fail until you reconnect. You'll need to re-authenticate and verify that your sheet references are still valid.
Is there a delay when writing to Google Sheets?
Google Sheets updates are typically processed within a few seconds. The exact delay depends on Google's API response times and the complexity of your sheet. For most use cases, the delay is minimal and won't impact user experience.