Support on autopilot with your Customer Service AI Agent
The support agent who never sleeps
Turn every WhatsApp, SMS, Voice and Email chat into a resolved ticket. Your Customer Service AI Agent answers questions, tracks orders, handles returns and de-escalates — 24/7, in your brand voice.
What is a Customer Service AI Agent?
A Customer Service AI Agent is an AI-powered support agent that works inside your WhatsApp, SMS, Voice and Email conversations. Trained on your help center, policies and brand voice, it answers questions, tracks orders, handles returns and de-escalates complaints — 24/7 — then hands complex cases to your team with full context.
Support
Online
What are your opening hours?
We're open Mon–Sat, 9am–7pm. 🕘 Anything else I can help with?
Support
Online
Order confirmed
Packed
Shipped
Out for delivery
Arriving today by 6pm
We'll keep you posted.
Support
Online
Connecting you to Giulia
Hi, I've got the full context!
Let's sort this out for you.
How it works
How to use AI Agents for customer service
Set it up once and it supports for you. Four steps from question to resolution.
Train it on your knowledge base
Feed it your help center, FAQs, policies and past tickets. The agent learns to answer exactly like your best support rep — no hallucinations.
Connect WhatsApp, SMS, Voice, Email & your tools
Sync your helpdesk, order system and every channel — the official WhatsApp Business API, SMS, Voice and Email. The agent reads live order data and account info to answer with facts.
Let it resolve & de-escalate
It answers questions, tracks orders, processes returns and handles complaints — resolving most tickets end to end inside the conversation.
Hand off complex cases
When a case needs a human, the agent routes the conversation to an agent with full context, summary and sentiment.
Customer Service AI Agent in action
From question to resolution — automatically
The moment a new WhatsApp, SMS, Voice or Email message comes in, your Customer Service AI Agent understands intent, finds the answer and replies — then follows every case from received to answered, resolved and confirmed.
Hi Marco! 📦 Good news—your order left our hub and is out for delivery. It arrives today by 6pm. ✨
Conversational Support
Here support turns into a direct conversation. Conversational support is the future of customer care.
Support
Online
Where's my order? It hasn't arrived yet.
Support
Online
Good news! Your order left our hub and is out for delivery — track it live here. 📍👇
Support
Online
✦Customer Service AI AgentTicket resolved 🎉
How would you rate this reply?
Customer service use cases
Every conversation becomes a resolved ticket. Powered by AI before and after the sale.
Preview
Northern Trail Outfitters
Your winter jacket order shipped! 📦 Track it here.
Can I change the delivery address?
AI Agent
Sure! I've updated it to your work address — you'll get it by Thursday.
Support customers in any channel
Turn every inbound message into a resolved case across channels and surfaces. Spoki's AI agents understand intent, answer instantly, and take action in real time based on customer history, order data, and unified context.
Turn every message into a resolved case
Make every channel conversational with AI agents that answer questions, track orders, process returns, and take action across WhatsApp, SMS, Voice, Email, and RCS.
Bring one brand voice to every channel
Set your tone and knowledge base once — the Customer Service AI Agent replies the same way across WhatsApp, SMS, Voice and Email, so customers get one consistent, on-brand experience every time.
Your support agent, your rules
Extreme customization meets proven results. Conversational support is the future — and the numbers prove it.
Answers from your real knowledge
Grounded in your help center, policies and live order data — it only ever answers with facts, never made-up replies.
On-brand, always empathetic
Trained on your tone and support playbook. It replies like your best agent and escalates when a human should step in.
Resolves while you sleep
Answers in seconds at 2 a.m. or on weekends, so no customer waits and no ticket is left behind.
Proven impact
What support teams gain
80%
Auto-resolution rate
<30s
First response time
+22%
CSAT score
24/7
Always on
Faster replies, fewer tickets in the queue, happier customers — always on.
The lifecycle
Build, deploy and monitor your AI agent
Everything you need to take a Customer Service AI Agent from setup to production — and keep it reliable, on every channel.
Build
The processes that have to be right. Refunds by country and tier. Identity checks at 3am. Configure how the agent thinks, knows and behaves — your team self-serves, engineering stays in control.
Learn morePersona
Brand voice and tone configured
Intents
Refund, exchange, identity check
Knowledge
Returns policy, order history
Flows
Wiring deterministic execution
Where your customers already are
Voice
Closes the loop end to end
Resolves, doesn't just reply
Chat
Takes action, not just replies
Deploy
WhatsApp, SMS, Voice, Email and web. One agent across every channel your customer reaches you on. The customer never repeats themselves — the agent never loses context.
Learn moreMonitor
Quality scoring on every conversation. Reasoning logged on every decision. The feedback loop that turns a good agent into an operation you can rely on.
Learn moreResolution rate
identity verified, policy match
Ready to let AI resolve your next ticket?
Launch your Customer Service AI Agent on WhatsApp, SMS, Voice and Email and turn conversations into resolutions — starting today.