Artificial Intelligence

AI Auto Translation

Real-time multilingual chat translation

Communicate with customers in any language. AI automatically translates incoming messages and your replies in real-time, breaking language barriers effortlessly.

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Auto Translation
ItalianEnglish
Original

Ciao! Vorrei sapere quando arriverà il mio ordine. Potete aiutarmi?

Translated

Hi! I would like to know when my order will arrive. Can you help me?

Auto-translated ✓
32 languages
Accuracy: 98%

What is Spoki AI Auto-Translation?

Spoki AI Auto-Translation translates inbound and outbound WhatsApp messages on the fly across 40+ languages, so a single operator (or AI agent) can handle conversations in any language without a CAT tool. Buyer writes in Italian, operator reads in English, replies in English, buyer receives in Italian — transparent at both ends.

FAQ

  • Is the translation visible to the buyer?

    No — it’s applied only on the operator UI; the buyer sees the message in their original language.

  • Can I disable auto-translation for specific languages?

    Yes — per-team and per-conversation toggles let you keep specific languages untranslated.

  • Does AI Auto-Translation work for media captions?

    Yes — also on image and document captions, voice transcripts and reaction context.

Key Benefits

Real-Time

Instant translation as messages arrive

Bidirectional

Both incoming and outgoing messages translated

Natural Quality

AI produces human-quality translations

How It Works

1

Enable Translation

Turn on auto-translation in conversation

2

Detect Language

AI identifies customer's language

3

Translate Seamlessly

Messages translated in both directions

Related Use Cases

Discover how businesses use this feature

Related Features

Explore other features in this category

Ready to get started?

Start your free trial today and see how this feature can transform your business.

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Frequently Asked Questions

How many features does Spoki offer?

Spoki includes 50+ features across marketing automation, customer support, sales enablement, and AI. Key capabilities include bulk messaging, chatbot builder, drag-and-drop flow builder, team inbox, abandoned cart recovery, payment collection, and AI agents — all accessible from a single dashboard.

Do I need technical skills to use Spoki?

No. Spoki is designed for marketing and support teams with zero coding skills. The visual flow builder uses drag-and-drop logic, templates are pre-built, and integrations connect in a few clicks via Zapier or Make. Developers can use the REST API and webhooks for custom setups.

Which AI features are included?

Spoki includes AI-powered chatbots for 24/7 customer support, automatic lead qualification, smart reply suggestions, sentiment analysis, and AI agents that can handle complex multi-turn conversations. AI features are available on Service and Marketing plans.

Can I automate WhatsApp messages with Spoki?

Yes. Spoki's automation engine lets you create unlimited workflows triggered by events like form submissions, cart abandonment, payment confirmations, or scheduled times. Each workflow can include conditional logic, delays, A/B tests, and multi-channel actions across WhatsApp, SMS, and email.

What reporting and analytics does Spoki provide?

Spoki provides real-time dashboards tracking message delivery rates, open rates (typically 98%), click-through rates, conversion rates, and ROI per campaign. You can segment data by channel, campaign, operator, and time period. Advanced analytics are available on the Marketing plan.

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