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Always available

24/7 Customer Support

Name: Spoki
Brand: Spoki
Rating: 4.8 (177 reviews)

Answer questions, handle changes, and provide assistance anytime with AI-powered WhatsApp support. Never miss a customer inquiry regardless of time or volume.

The Challenge

Customers expect instant support at any hour. Traditional support channels can't scale without significant costs. With AI-powered WhatsApp support, you can provide immediate, quality assistance 24/7 while reducing operational costs.

How It Works on WhatsApp

Customer Sends Inquiry

Customers reach out via WhatsApp with questions about orders, services, policies, or any support need. The AI responds instantly.

AI Understands Intent

The AI analyzes the message, understands customer intent, and provides relevant answers from your knowledge base or FAQ database.

Smart Escalation

For complex issues requiring human intervention, Spoki intelligently escalates to your support team with full conversation context.

Continuous Learning

The AI learns from interactions, improving responses over time while maintaining quality and reducing the need for human support.

Example Conversation

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SupportBot

24/7 Support

Message

Business Impact

24/7

Availability

80%

Auto-resolved inquiries

60%

Cost reduction

<1min

Response time

Customization Options

This use case can be adapted to your specific business needs:

Knowledge base and FAQ content
Response tone and brand voice
Escalation rules and triggers
Business hours and availability
Multi-language support
Integration with your ticketing system

Related Features

HeadphonesIconAI Customer Support MessageCircleLive Chat TicketTicket Management UsersMulti-Operator

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Ready for 24/7 Customer Support?

Start providing instant AI-powered support via WhatsApp today.

Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

We have different plans suitable for various needs. Visit the Pricing page for updated details.

Is there a free trial?

Yes, Spoki usually offers a trial period or a free plan to test the platform.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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Try Spoki for free

Receive 5 euro free credit now!

24/7 Customer Support

The Challenge