24/7 Customer Support
Answer questions, handle changes, and provide assistance anytime, anywhere. Never let a customer inquiry go unanswered, even at 3 AM.
How It Works with Spoki
1. Instant Response
When customers message with questions, Spoki's AI responds immediately, understanding context and providing accurate information from your knowledge base.
2. Intelligent Escalation
For complex issues that require human attention, Spoki seamlessly escalates to your support team with full conversation context.
3. Proactive Assistance
Spoki proactively reaches out to customers with important updates, travel tips, weather alerts, and booking confirmations.
4. Multi-Language Support
Serve customers in their preferred language automatically, breaking down communication barriers and improving satisfaction.
Key Benefits
Always Available
Support customers 24/7 without increasing staff costs or working hours.
Faster Response Times
Instant AI responses mean customers get answers in seconds, not hours.
Reduced Support Costs
Handle 80% of common inquiries automatically, reducing support team workload.
Better Customer Experience
Customers appreciate quick, accurate responses available whenever they need help.
Getting Started
- Set Up Spoki: Connect your WhatsApp Business API and configure Spoki's AI assistant.
- Build Knowledge Base: Add FAQs, policies, tour information, and common questions to Spoki's knowledge base.
- Configure Escalation Rules: Define when conversations should be escalated to human agents.
- Train Your Team: Ensure your support team knows how to take over from Spoki when needed.
- Monitor & Optimize: Review conversations regularly to improve AI responses and identify common issues.
Ready to Provide 24/7 Support?
Start using Spoki today and never miss a customer inquiry again.
Get Started with Spoki