AI Upsell & Cross-sell
Intelligent upselling and cross-selling powered by AI
Maximize revenue with AI that knows exactly when and what to recommend. Suggest complementary products, upgrades, and bundles based on the customer's cart and purchase history.
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What is Spoki AI Upsell & Cross-sell?
Spoki AI Upsell & Cross-sell automates upsell and cross-sell offers inside WhatsApp Business conversations: after a purchase or during cart review, the Sales AI Agent proposes complementary or higher-tier products picked from the live catalog, with the recommendation grounded in the buyer’s order history and 70-dim behavioural embeddings.
FAQ
When does the AI agent trigger an upsell?
Right after a checkout, on cart-review messages, on post-purchase follow-ups, or on schedules you define for re-engagement.
Is the upsell rule-based or AI-driven?
AI-driven. The agent uses behavioural embeddings + product embeddings to pick the next best item, not a static rule table.
Can a human operator override the AI upsell?
Yes — multi-operator inbox + AI co-pilot let the operator approve, edit or replace the AI suggestion before it ships.
Key Benefits
Smart Bundling
AI creates relevant product bundles automatically
Upgrade Suggestions
Recommend premium versions at the right moment
Revenue Growth
Increase sales by 15-30% with intelligent suggestions
How It Works
Enable Feature
Activate upsell/cross-sell in your Sales AI Agent
Set Rules
Define margins, exclusions, and frequency limits
Watch Revenue Grow
AI suggests products that customers actually want
Related Use Cases
Discover how businesses use this feature
Ready to get started?
Start your free trial today and see how this feature can transform your business.