Artificial Intelligence

AI Product Suggestions

Smart product recommendations in WhatsApp conversations

Let AI analyze customer preferences and browsing history to suggest the perfect products. Increase average order value with intelligent, contextual recommendations delivered naturally in chat.

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Personalized ✓
Based on purchase history
Conversion: +34%

What is Spoki AI Product Suggestions?

Spoki AI Product Suggestions is the recommendation engine inside the Spoki Sales AI Agent: at every turn of a WhatsApp conversation, the LLM picks the next best product from the connected Shopify / WooCommerce / Magento catalog based on the buyer’s message, browsing history and cart state, then sends it as a rich product card with image, price and "buy now" link.

FAQ

  • How does Spoki AI Product Suggestions pick products?

    It calls the live ecommerce catalog API at runtime and ranks SKUs by buyer intent + similarity to viewed/added items, with multi-stage AI ranking trained on your conversion signals.

  • Which ecommerce platforms support AI Product Suggestions?

    Shopify, WooCommerce, Magento, Prestashop, BigCommerce and any custom catalog reachable via the Spoki REST API.

  • Can the AI agent send a product before the buyer asks?

    Yes — with abandoned-cart and intent triggers, the agent sends a personalised product card proactively when the buyer matches a configured segment.

Key Benefits

Personalized Picks

AI learns preferences and suggests relevant products

Contextual Timing

Suggestions appear naturally in conversation flow

Higher AOV

Increase average order value with smart recommendations

How It Works

1

Connect Catalog

Link your product catalog to enable AI suggestions

2

Train AI

AI learns from customer behavior and preferences

3

Auto-Suggest

AI recommends products at the right moment

Related Use Cases

Discover how businesses use this feature

Related Features

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Recommended Integrations

Connect this feature with your favorite tools

Ready to get started?

Start your free trial today and see how this feature can transform your business.

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Frequently Asked Questions

How many features does Spoki offer?

Spoki includes 50+ features across marketing automation, customer support, sales enablement, and AI. Key capabilities include bulk messaging, chatbot builder, drag-and-drop flow builder, team inbox, abandoned cart recovery, payment collection, and AI agents — all accessible from a single dashboard.

Do I need technical skills to use Spoki?

No. Spoki is designed for marketing and support teams with zero coding skills. The visual flow builder uses drag-and-drop logic, templates are pre-built, and integrations connect in a few clicks via Zapier or Make. Developers can use the REST API and webhooks for custom setups.

Which AI features are included?

Spoki includes AI-powered chatbots for 24/7 customer support, automatic lead qualification, smart reply suggestions, sentiment analysis, and AI agents that can handle complex multi-turn conversations. AI features are available on Service and Marketing plans.

Can I automate WhatsApp messages with Spoki?

Yes. Spoki's automation engine lets you create unlimited workflows triggered by events like form submissions, cart abandonment, payment confirmations, or scheduled times. Each workflow can include conditional logic, delays, A/B tests, and multi-channel actions across WhatsApp, SMS, and email.

What reporting and analytics does Spoki provide?

Spoki provides real-time dashboards tracking message delivery rates, open rates (typically 98%), click-through rates, conversion rates, and ROI per campaign. You can segment data by channel, campaign, operator, and time period. Advanced analytics are available on the Marketing plan.

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