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+50% response

Feedback & NPS Collection

Collect valuable customer feedback and NPS scores via WhatsApp. Get higher response rates and real-time insights to improve customer satisfaction.

Feedback & NPS Collection

The Challenge

Traditional feedback surveys via email have low response rates, often below 10%. Customers ignore or forget to respond, leaving you with incomplete data about their experience. WhatsApp feedback requests achieve 50%+ response rates, giving you actionable insights to improve.

How It Works on WhatsApp

Trigger Feedback Request

After a key interaction (purchase, support ticket, service delivery), Spoki automatically sends a friendly feedback request via WhatsApp.

Simple Response

Customers can respond with a simple rating (1-10 for NPS, stars, or emojis) directly in the chat, making it effortless to provide feedback.

Follow-up Questions

Based on the score, the AI can ask relevant follow-up questions to understand the reasoning behind the rating.

Real-time Analytics

All feedback is collected and analyzed in real-time, allowing you to identify trends and take immediate action on issues.

Example Conversation

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FeedbackBot

Online

Message

Business Impact

50%+
Response rate
3x
More feedback collected
24h
Faster issue detection
25%
NPS improvement

Customization Options

This use case can be adapted to your specific business needs:

  • Survey types (NPS, CSAT, CES)
  • Trigger events and timing
  • Follow-up question logic
  • Response collection format
  • Review request integration
  • Analytics and reporting dashboards

Ready to Hear From Your Customers?

Start collecting valuable feedback via WhatsApp with response rates that actually matter.

Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

We have different plans suitable for various needs. Visit the Pricing page for updated details.

Is there a free trial?

Yes, Spoki usually offers a trial period or a free plan to test the platform.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

View all FAQs

Try Spoki for free

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Feedback & NPS Collection | Spoki