Back to Use Cases
🧪
Feedback

Feedback & NPS Collection

Collect customer feedback and NPS scores with high response rates via conversational WhatsApp surveys.

Feedback & NPS Collection

The Challenge

Email surveys get ignored. Long forms have high abandonment. You need customer feedback to improve, but traditional methods have <5% response rates. Valuable insights are lost.

How It Works on WhatsApp

Survey Trigger

Automatically send survey after key events: purchase, support interaction, service delivery.

Conversational Survey

Collect feedback through natural conversation, not boring forms.

Instant Analysis

AI analyzes responses, categorizes feedback, and calculates NPS in real-time.

Follow-up Actions

Trigger alerts for negative feedback, thank promoters, and address detractors immediately.

Example Conversation

WhatsApp chat background pattern
🧪

FeedbackBot

Online

Message

Business Impact

+50%
Response rate
10x
vs email surveys
Real-time
Analysis
-40%
Churn risk

Customization Options

Adapt this solution to your business:

  • Custom survey questions
  • NPS, CSAT, CES metrics
  • Conditional follow-ups
  • Sentiment analysis
  • Review site redirects
  • Dashboard integration

Related Features

FileTextWhatsApp FormsBarChart3Message AnalyticsHeartAI Sentiment Analysis
View all features

Related Use Cases

🎯lead capture nurture🎯lead generation👥human handoff routing🧠guided decision making
View all use cases

Ready to Hear What Customers Really Think?

Collect valuable feedback with conversational WhatsApp surveys that get responses.

Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

We have different plans suitable for various needs. Visit the Pricing page for updated details.

Is there a free trial?

Yes, Spoki usually offers a trial period or a free plan to test the platform.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

View all FAQs

Try Spoki for free

Receive 5 euro free credit now!

SpokiSpoki - Home

info@spoki.com

+39 351 54 95 135

Privacy Policy

NextAI Srl - Viale Francia

snc 72019 - San Vito dei

Normanni (BR)

VAT NUMBER: IT02717930743

NextGenerationEU
Meta Business Partner
Netcomm Member
FacebookFacebookInstagramInstagramLinkedInLinkedInTikTokTikTokYouTubeYouTubeXX

Request an AI summary of Spoki

ChatGPTChatGPTClaudeClaudeGeminiGeminiPerplexityPerplexityGrokGrok
Menu
  • Home
  • Pricing
About
  • About Us
  • Founder Avatar
  • Work With Us
  • Press
  • Social Media
Channels
  • WhatsApp
  • Spoki Voice
  • Email
  • Two Way SMS
  • One Way SMS
  • RCS (coming soon)
  • Instagram (coming soon)
  • TikTok (coming soon)
Customers
  • Feltrinelli
  • Reental
  • Bauzaar
  • UniPegaso
  • Zuiki
  • Skon Cosmetics
  • Cofidis
  • Doppelganger
  • Others
Ecosystem
  • Agencies
  • Resellers
  • Affiliates
  • Software Vendor
  • System Integrator
  • Startup
  • Events
  • Comarketing
  • Influencer marketing
  • Our Partners
  • Our Tech Partners
  • Academy
SpokiSpoki
Pricing
Channels
Features
AI
Ecosystem
Resources
About
EnglishItalianoEspañolFrançaisDeutschPortuguês