AI Voice Dialer for Customer Care 24/7
Intelligent Customer CareAvailable 24/7
Outbound Voice Automation meets inbound customer care. Spoki's AI Voice Dialer resolves 70% of customer requests automatically, 24/7, with empathy and full CRM context, the same Predictive Power Dialer that powers your outbound campaigns.
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- Requests Resolved
- 70%
- Always Available
- 24/7
- Customer Satisfaction
- 90%
Requests Resolved
Always Available
Customer Satisfaction
How the AI Voice Dialer handles customer care
Outbound Voice Automation for inbound support in 4 simple steps
Customer Contacts
Customer calls or messages with a question or issue
AI Understands
Natural language AI analyzes the request and identifies the issue
Resolves or Routes
AI provides solution or escalates to human agent if needed
Logs & Learns
Every interaction is logged and AI improves over time
The Transformation is Real
See what changes when you automate customer care
Without Spoki Voice
- Long wait times for customers
- High support team costs
- Limited availability (9-5 only)
- Inconsistent service quality
- Frustrated customers and agents
With Spoki Voice
- Instant response, zero wait time
- 70% cost reduction on support
- 24/7/365 availability
- Consistent, empathetic responses
- 90% customer satisfaction
Trusted by 4,500+ businesses
Customer count and partnership data updated as of May 2026.
Hear AI Customer Care in Action
Real conversations where Spoki Voice resolves customer issues
Customer Support Call
AI handles a customer inquiry about order status and delivery
Technical Support
AI troubleshoots a technical issue and provides step-by-step guidance
Every conversation is transcribed, analyzed, and synced to your support system
Your team gets complete visibility into every customer interaction
Perfect for Every Customer Care Scenario
AI handles the most common customer requests automatically
Order Status
Customers can check order status, tracking info, and delivery estimates instantly
Returns & Refunds
AI guides customers through return process and initiates refunds automatically
FAQs & How-To
Answer common questions about products, services, and account management
Account Management
Help customers update account info, reset passwords, and manage subscriptions
Appointment Booking
Schedule, reschedule, and cancel appointments with calendar integration
Complaint Handling
Listen empathetically, log complaints, and escalate urgent issues to managers
The AI Customer Care solution perfect for every industry
Spoki Voice adapts to the specific needs of your business
Quick no-code setup and fast integration with your software
Get started in minutes without technical skills
Quick setup in a few clicks
Configure your AI agent in less than 5 minutes. No technical skills required, intuitive drag-and-drop interface.
- Zero code required
- Ready-to-use templates
- Step-by-step guide
Native & Custom CRM Integration
Connect Spoki Voice to your existing tools. Native support for major CRMs and custom integration options via API.
- Salesforce, HubSpot, Zendesk
- Documented RESTful APIs
- Real-time webhooks
Integrate WhatsApp and SMS with Voice
Everything in one platform for a seamless customer experience
How to set up your AI Agent
Listen to real voice message examples
Write your Prompt
Choose your first message
Define the initial greeting message that the voice agent will say when starting a call with a customer.
The system prompt is used to determine the agent's personality and the context of the conversation.
Everything you need to know about Spoki Voice
Can I cold call leads?
With Spoki Voice you can run outbound campaigns only on contacts that have given explicit consent under GDPR, typically existing customers in your CRM, marketing opt-ins, or leads who filled a form on your website. Pure cold lists are not supported by design, in line with European regulation.
I want to start with just a few leads, can I do that?
Yes. You can launch a small pilot, even 50–100 contacts in a single campaign, to validate the agent's tone, conversion rate and CRM recap quality before scaling. There is no minimum volume to start.
What is the reaction of people interacting on calls with the AI agent?
Most callers do not realise they are talking to an AI in the first 30–60 seconds. Spoki Voice uses natural fillers, silence detection and sub-700ms latency, so the conversation feels like a human operator. When asked directly, the agent is honest about being an AI and can transfer to a human if the caller prefers.
Is there a monthly subscription or a minimum usage period?
Spoki uses a flexible monthly subscription. Voice minutes are bundled per plan and you can top up on-demand. There is no annual lock-in by default, you can upgrade, downgrade or pause month-to-month from the dashboard.
Can I stop the plan whenever I want?
Yes. Plans are month-to-month. You can pause or cancel from the Spoki dashboard without contacting support; charges stop at the end of the current billing cycle, and your agents stay archived in case you want to resume later.
Can it also send emails, SMS, or WhatsApp messages in addition to dialoguing on the phone?
Yes, this is Spoki's signature differentiator. The same flow can call first, then automatically fall back to a WhatsApp message via the official Business API, an SMS reminder, or an end-of-call email recap. One conversation, every channel, one customer record.
What happens if the lead doesn't answer the call?
You define the retry policy: number of attempts, hours-of-day windows and cooling-off period between retries. Spoki Voice also detects answering machines automatically and can switch to a WhatsApp or SMS fallback the same moment, so the contact is never lost.
What happens if the lead asks to be contacted later?
The agent captures the requested callback date and time, syncs it as a CRM event, and the platform reschedules the call automatically inside the next campaign window. No manual follow-up, no missed appointments.
Do you have case studies in my sector?
We have public case studies across e-commerce, healthcare, retail, hospitality, education and real estate, with measurable outcomes, missed-call rates cut by 90%+, lead qualification 3–5× faster, recovered revenue on abandoned carts. Scroll back up to the "Customer results" section to see the actual numbers.
What are the timelines for going live with the project?
A standard Spoki Voice agent goes live in 1–3 days: brief and dialogue examples on day 1, agent training and CRM mapping on day 2, dry runs and refinements on day 3. Complex enterprise integrations (custom CRMs, PBX cut-overs, multi-language rollouts) can take 1–2 weeks.
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