AI Customer Care 24/7

Intelligent Customer Care24/7 Available

Resolve 70% of customer requests automatically with AI that understands, empathizes, and acts. Available 24/7 without variable costs.

70%
Requests Resolved
24/7
Always Available
90%
Customer Satisfaction
A
B
C
+
Join 500+ companies automating customer care with AI

Prova Gratis un Agente Spoki Voice

Compila il modulo. La nostra AI ti richiamerà entro 5 minuti per qualificare la richiesta.

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I accept specific articles of the Client Agreement, the GDPR Data Processing Agreement, and the General Terms and Conditions. *

How Spoki Voice Handles Customer Care

Fully automated customer support in 4 simple steps

1

Customer Contacts

Customer calls or messages with a question or issue

2

AI Understands

Natural language AI analyzes the request and identifies the issue

3

Resolves or Routes

AI provides solution or escalates to human agent if needed

4

Logs & Learns

Every interaction is logged and AI improves over time

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The Transformation is Real

See what changes when you automate customer care

Without Spoki Voice

  • Long wait times for customers
  • High support team costs
  • Limited availability (9-5 only)
  • Inconsistent service quality
  • Frustrated customers and agents

With Spoki Voice

  • Instant response, zero wait time
  • 70% cost reduction on support
  • 24/7/365 availability
  • Consistent, empathetic responses
  • 90% customer satisfaction
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Oltre 5.000 aziende si affidano a Spoki

Spoki è leader del conversational marketing con WhatsApp, SMS e Voice

Macingo
SKON
Unipegaso
Tuacar
Doppelganger
Zuiki
Pegaso

Hear AI Customer Care in Action

Real conversations where Spoki Voice resolves customer issues

Customer Support Call

AI handles a customer inquiry about order status and delivery

0:00
1:35

Technical Support

AI troubleshoots a technical issue and provides step-by-step guidance

0:00
1:50

Every conversation is transcribed, analyzed, and synced to your support system

Your team gets complete visibility into every customer interaction

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Perfect for Every Customer Care Scenario

AI handles the most common customer requests automatically

Order Status

Customers can check order status, tracking info, and delivery estimates instantly

Returns & Refunds

AI guides customers through return process and initiates refunds automatically

FAQs & How-To

Answer common questions about products, services, and account management

Account Management

Help customers update account info, reset passwords, and manage subscriptions

Appointment Booking

Schedule, reschedule, and cancel appointments with calendar integration

Complaint Handling

Listen empathetically, log complaints, and escalate urgent issues to managers

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La soluzione di Customer Care con AI perfetta per ogni settore

Spoki Voice si adatta alle esigenze specifiche del tuo business

Retail
E-commerce
Salute
Formazione
Hospitality
Travel
Turismo
Ristorazione
Automotive
Finance
Beauty
Servizi
Prova Gratis

Setup rapido no-code e Integrazione veloce con i tuoi software

Parti in pochi minuti senza competenze tecniche

Setup rapido in pochi clic

Configura il tuo agente AI in meno di 5 minuti. Nessuna competenza tecnica richiesta, interfaccia drag-and-drop intuitiva.

  • Zero codice richiesto
  • Template pronti all'uso
  • Guida passo-passo

Integrazione CRM Nativa & Custom

Connetti Spoki Voice ai tuoi strumenti esistenti. Supporto nativo per i principali CRM e possibilità di integrazioni custom via API.

  • Salesforce, HubSpot, Zendesk
  • API RESTful documentate
  • Webhook in tempo reale

Integra WhatsApp ed SMS con Voice

Tutto in un'unica piattaforma per una customer experience seamless

Scopri di più
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How to set up your AI Agent

Configure your voice agent in a few simple steps

Write your Prompt

Choose your first message

Define the initial greeting message that the voice agent will say when starting a call with a customer.

The system prompt is used to determine the agent's personality and the context of the conversation.

Generate with AI
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Frequently Asked Questions

Can AI really handle angry customers?

Yes! Spoki Voice AI is trained to detect frustration and respond with empathy. It can de-escalate situations and knows when to transfer to a human agent for complex emotional issues.

How does it integrate with our existing ticketing system?

Spoki Voice integrates with major platforms like Zendesk, Freshdesk, Intercom, and Salesforce Service Cloud. Every conversation is automatically logged as a ticket with full transcription and resolution notes.

What happens if AI cannot resolve the issue?

The AI seamlessly transfers the customer to a human agent with full context. The agent receives a summary of the conversation, customer info, and issue details so they can continue without asking the customer to repeat themselves.

Does the AI learn from interactions over time?

Absolutely! Spoki Voice continuously learns from every interaction, improving its responses and understanding of your specific products, services, and customer needs. You can also train it with your own knowledge base and FAQs.
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Ready to Transform Customer Care?

Start automating customer support in minutes. No credit card required.

Prova la Demo gratis

✓ No credit card required ✓ 5-minute setup ✓ Cancel anytime