Spoki Voice for clinics and medical centers

No. Spoki Voice is configured for administrative tasks only — booking, rescheduling, reminders, insurance FAQs, and triage routing. It never diagnoses, prescribes, or interprets symptoms. Urgent or clinical questions are transferred to your team immediately.

Yes. Spoki connects to major calendars and CRMs (HubSpot, Salesforce, Calendly, Google Calendar) and offers REST APIs and webhooks for custom PMS integrations used by clinics and diagnostic chains.

Most clinics and medical centers launch in 1–3 days: you share your booking rules, FAQ list, and escalation paths on day 1; we train the agent and run test calls on day 2; you go live on day 3.

Yes. Recordings and transcripts are encrypted, stored on EU infrastructure, and retention is configurable per workspace. We provide signed Data Processing Agreements for healthcare organizations.

Yes — that's a core Spoki differentiator. After booking by phone, the same flow can send a WhatsApp confirmation via the official Business API, an SMS reminder 24h before, or an email recap.

With Spoki Voice you can run outbound campaigns only on contacts that have given explicit consent under GDPR, typically existing customers in your CRM, marketing opt-ins, or leads who filled a form on your website. Pure cold lists are not supported by design, in line with European regulation.

Yes. You can launch a small pilot, even 50–100 contacts in a single campaign, to validate the agent's tone, conversion rate and CRM recap quality before scaling. There is no minimum volume to start.

Most callers do not realise they are talking to an AI in the first 30–60 seconds. Spoki Voice uses natural fillers, silence detection and sub-700ms latency, so the conversation feels like a human operator. When asked directly, the agent is honest about being an AI and can transfer to a human if the caller prefers.

Spoki uses a flexible monthly subscription. Voice minutes are bundled per plan and you can top up on-demand. There is no annual lock-in by default, you can upgrade, downgrade or pause month-to-month from the dashboard.

Yes. Plans are month-to-month. You can pause or cancel from the Spoki dashboard without contacting support; charges stop at the end of the current billing cycle, and your agents stay archived in case you want to resume later.

You define the retry policy: number of attempts, hours-of-day windows and cooling-off period between retries. Spoki Voice also detects answering machines automatically and can switch to a WhatsApp or SMS fallback the same moment, so the contact is never lost.

The agent captures the requested callback date and time, syncs it as a CRM event, and the platform reschedules the call automatically inside the next campaign window. No manual follow-up, no missed appointments.

We have public case studies across e-commerce, healthcare, retail, hospitality, education and real estate, with measurable outcomes, missed-call rates cut by 90%+, lead qualification 3–5× faster, recovered revenue on abandoned carts. Scroll back up to the "Customer results" section to see the actual numbers.

No. Spoki Voice provides the phone numbers, the telephony stack and the call routing out of the box, no Twilio, no Aircall account to set up. If you already have a PBX (Asterisk, 3CX, Twilio, Aircall, etc.) we can integrate with it for warm-transfer to your agents, but it is not a prerequisite.

A short business brief, the goal of the call (qualification, booking, customer care, outbound, …), 5–10 example dialogues or your existing FAQ list, and the CRM fields you want the agent to capture. That is enough to ship a working v1 agent in under a day.

Yes, for the first agent we handle the prompt design, voice selection and CRM wiring. After go-live you can iterate the prompt and voice settings yourself from the Spoki dashboard with zero developer involvement, or keep us in the loop on a managed-services basis.

Spoki Voice supports 30+ languages with neural text-to-speech and natural speech recognition. The agent handles accents, interruptions and code-switching mid-call, for example, a customer can start in Italian and ask a follow-up in English without breaking the flow.

Spoki bundles platform access, voice minutes and the messaging channels (WhatsApp, SMS, email) into a single monthly plan, with on-demand top-ups. No separate Twilio, OpenAI or ElevenLabs invoices, one bill, predictable cost. You can see the current tiers on the Pricing page.

Yes. You can request a free live demo right from this page, the agent calls you back within 60 seconds so you can hear the voice and the latency for yourself. A free trial is also available on the platform, with no credit card required, so you can launch your first agent in minutes.

No. The whole agent is configured from a visual dashboard, prompts, voice, channels, retry policies, CRM mapping, time windows, without a single line of code. Developers can extend the workflows via API and webhooks if they want to, but it is never a prerequisite.

Self-serve onboarding lets you configure the agent yourself from the Spoki dashboard, ideal for tech-savvy teams that want to move fast. Managed onboarding adds a dedicated success engineer who designs the prompt, wires the CRM and runs the dry tests with you, ideal for enterprise rollouts with strict SLAs. Both options run on the exact same Spoki Voice platform; only the support layer differs.

Yes. You can set smart handoff rules, by intent ("speak to a human"), by topic (e.g. complaints), by sentiment (frustrated caller) or by business hours, and the agent transfers warm to your existing PBX, a mobile phone or a specific sales rep, delivering a full context summary in real time so the human picks up exactly where the AI left off.

For specific campaigns, a single product launch, a one-week recall blast, a seasonal promotion, we can scope a one-off minute pack on top of the subscription. Talk to sales from the form below to size the package for your use case.

You edit the prompt directly in the Spoki dashboard. Changes propagate to the next call within seconds, no redeploy, no developer ticket, no platform downtime. Each prompt version is logged so you can review the change history or roll back if a tweak underperforms.