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🛍️
Boost Sales

E-commerce

Recover abandoned carts, automate order updates, and provide instant customer support via WhatsApp. Drive sales and reduce support costs.

E-commerce

The Challenge

E-commerce businesses struggle with cart abandonment, repetitive customer service queries, and post-purchase engagement. Email open rates are declining while customers expect instant, personalized communication on their preferred channels.

How It Works on WhatsApp

Cart Recovery

Automatically detect abandoned carts and send personalized WhatsApp messages with product images, discounts, and one-click checkout links.

Order Updates

Send automated order confirmations, shipping updates, and delivery notifications directly to WhatsApp. Keep customers informed at every step.

Product Recommendations

Use AI to suggest relevant products based on browsing history, past purchases, and customer preferences.

Customer Support

Handle common inquiries automatically: order status, returns, product questions. Escalate complex issues to human agents seamlessly.

Example Conversation

WhatsApp chat background pattern
🛍️

ShopBot

Online

Message

Business Impact

+300
Monthly orders recovered
X21
ROAS achieved
93%
Message open rate
40%
Support cost reduction

Customization Options

Tailor the e-commerce automation to your store:

  • Cart recovery timing and discounts
  • Order status message templates
  • Product catalog synchronization
  • VIP customer segments
  • Return and refund automation
  • Cross-sell and upsell sequences

Related Features

ShoppingCartAbandoned Cart RecoveryShoppingBagMeta CatalogLightbulbAI Product SuggestionsCheckCircleAI Order Completion
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Related Use Cases

🛒cart recovery🛒ecommerce cart recovery💰automated upselling💄beauty fashion
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Ready to Boost Your E-commerce Sales?

Start recovering carts and delighting customers on WhatsApp.

Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

We have different plans suitable for various needs. Visit the Pricing page for updated details.

Is there a free trial?

Yes, Spoki usually offers a trial period or a free plan to test the platform.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

View all FAQs

Try Spoki for free

Receive 5 euro free credit now!

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