Marketing

Abandoned Cart Recovery

Turn purchase intent into completed sales — automatically recover abandoned carts on WhatsApp and boost customer retention.

An abandoned cart is revenue you've already earned the intent for. Spoki detects every cart left behind and automatically sends a personalized WhatsApp reminder — with the exact products, a one-tap checkout link and in-chat WhatsApp payment — so you recover sales passively, 24/7, and keep customers coming back.

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🛍️

My Store

Online

You left these in your cart — complete your order and pay securely right here 👇

Black Runner

Black Runner

€89

Yes, I want to buy it! ✅

09:32

Great! Complete your payment securely here 👇

41% recovery rate

+€124 cart recovered

What is WhatsApp abandoned cart recovery?

WhatsApp abandoned cart recovery is an automated sequence that contacts shoppers who left items in their cart and brings them back to checkout. On Shopify, WooCommerce, Prestashop, Magento and BigCommerce, Spoki recovers 41% of abandoned carts via WhatsApp — roughly four times the 5-10% recovery rate typical of email-only flows.

Key Benefits

Recover up to 41% of carts

Win abandoned carts back on WhatsApp — vs 5-10% with email-only flows (Spoki benchmark).

Passive revenue, on autopilot

Reminders trigger and recover sales automatically, 24/7, with no manual work.

Checkout & pay in WhatsApp

A one-tap checkout link and in-chat WhatsApp payment turn intent into completed orders.

How It Works

1

Detect the abandoned cart

Spoki syncs with Shopify, WooCommerce and more, and detects every cart left behind in real time.

2

Auto-send the WhatsApp reminder

A personalized message with the exact products goes out automatically at the perfect moment.

3

One-tap checkout & payment

The customer completes checkout and pays securely in chat with WhatsApp payments.

4

Recover the sale

The order comes back automatically — and you measure every euro recovered.

Case study

Real customers, real results

See how a business put this to work on WhatsApp with Spoki.

Caleffi eCommerceHome fashion e-commerce
+65%
conversions
+32%
more sales
270%
engagement growth

“Thanks to the project, we structured our database. We activated the right customers with targeted messages, achieving very high engagement.”

Carlo Amadori — E-commerce Manager, Caleffi eCommerce
Read the full case study

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Start your free trial today and see how this feature can transform your business.

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Frequently Asked Questions

How many features does Spoki offer?

Spoki includes 50+ features across marketing automation, customer support, sales enablement, and AI. Key capabilities include bulk messaging, chatbot builder, drag-and-drop flow builder, team inbox, abandoned cart recovery, payment collection, and AI agents — all accessible from a single dashboard.

Do I need technical skills to use Spoki?

No. Spoki is designed for marketing and support teams with zero coding skills. The visual flow builder uses drag-and-drop logic, templates are pre-built, and integrations connect in a few clicks via Zapier or Make. Developers can use the REST API and webhooks for custom setups.

Which AI features are included?

Spoki includes AI-powered chatbots for 24/7 customer support, automatic lead qualification, smart reply suggestions, sentiment analysis, and AI agents that can handle complex multi-turn conversations. AI features are available on Service and Marketing plans.

Can I automate WhatsApp messages with Spoki?

Yes. Spoki's automation engine lets you create unlimited workflows triggered by events like form submissions, cart abandonment, payment confirmations, or scheduled times. Each workflow can include conditional logic, delays, A/B tests, and multi-channel actions across WhatsApp, SMS, and email.

What reporting and analytics does Spoki provide?

Spoki provides real-time dashboards tracking message delivery rates, open rates (typically 98%), click-through rates, conversion rates, and ROI per campaign. You can segment data by channel, campaign, operator, and time period. Advanced analytics are available on the Marketing plan.

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