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Routing

Human Handoff & Routing

Seamlessly transfer conversations from AI to human agents with full context and smart routing.

Human Handoff & Routing

The Challenge

AI can't handle everything. Complex issues need human touch, but handoffs often lose context. Customers hate repeating themselves. Routing to the wrong agent wastes time and frustrates everyone.

How It Works on WhatsApp

Escalation Detection

AI recognizes when a conversation needs human intervention based on complexity, sentiment, or request.

Smart Routing

Route to the right agent based on skills, availability, language, and customer value.

Context Transfer

Agent receives full conversation history, customer profile, and AI summary.

Seamless Transition

Customer continues conversation naturally without repeating information.

Example Conversation

WhatsApp chat background pattern
👥

RouterBot

Online

Message

Business Impact

100%
Context preserved
-50%
Handle time
+40%
CSAT score
Smart
Routing

Customization Options

Adapt this solution to your business:

  • Custom escalation triggers
  • Skill-based routing
  • Queue priority rules
  • Agent availability sync
  • Supervisor monitoring
  • Quality assurance flags

Related Features

MessageCircleLive ChatUsersMulti-OperatorTicketTicket ManagementHeartAI Sentiment Analysis
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Related Use Cases

🎧24 7 customer support📞admin support🧪feedback nps collection🤝services b2b
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Ready for Seamless AI-to-Human Handoffs?

Transfer conversations with full context to the right agent every time.

Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

We have different plans suitable for various needs. Visit the Pricing page for updated details.

Is there a free trial?

Yes, Spoki usually offers a trial period or a free plan to test the platform.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

View all FAQs

Try Spoki for free

Receive 5 euro free credit now!

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