Human Handoff & Routing
Seamlessly transfer conversations from AI to the right human agent. Route inquiries based on customer value, intent, urgency, and team expertise for optimal resolution.
The Challenge
Not every conversation can be handled by AI alone. Complex issues require human expertise, but random handoffs lead to frustrated customers and inefficient support. Smart routing ensures each customer reaches the right agent based on their specific needs, value, and the nature of their inquiry.
How It Works on WhatsApp
AI Handles Initial Contact
The AI assistant handles the conversation, gathers information, and attempts to resolve common queries automatically.
Intelligent Detection
When human assistance is needed, the AI detects it based on customer request, complexity, sentiment, or predefined triggers.
Smart Routing
The conversation is routed to the most appropriate team or agent based on customer value, issue type, language, or availability.
Seamless Handoff
The agent receives full context of the conversation, enabling them to continue without asking the customer to repeat information.
Example Conversation
RouterBot
Online
Business Impact
Customization Options
This use case can be adapted to your specific business needs:
- Routing rules and criteria
- Team and agent assignments
- Priority levels by customer segment
- Handoff triggers and conditions
- Context transfer templates
- Escalation workflows
Ready to Optimize Your Support Flow?
Start routing conversations intelligently for better customer outcomes and team efficiency.