Core Features

WhatsApp Forms

Collect customer data directly in chat with native forms

Create beautiful, native WhatsApp forms to collect customer information, shipping details, feedback, and more. No external links needed - everything happens within the conversation for maximum completion rates.

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Name

Sarah

Email

sarah@email.com

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142 responses

Form active ✓

Completion: 89%

Key Benefits

Higher Completion Rates

Native forms get 3x more completions than external links

Instant Data Collection

Capture leads, orders, and feedback in real-time

Custom Fields

Create forms with text, numbers, dates, multiple choice, and more

How It Works

1

Design Your Form

Create forms with our drag-and-drop builder or use templates

2

Trigger Automatically

Send forms via automation or manually in conversations

3

Collect & Act

Data flows directly to your CRM or triggers follow-up actions

Related Use Cases

Discover how businesses use this feature

lead capture nurture

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feedback nps collection

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instant booking

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Recommended Integrations

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Frequently Asked Questions

How many features does Spoki offer?

Spoki includes 50+ features across marketing automation, customer support, sales enablement, and AI. Key capabilities include bulk messaging, chatbot builder, drag-and-drop flow builder, team inbox, abandoned cart recovery, payment collection, and AI agents — all accessible from a single dashboard.

Do I need technical skills to use Spoki?

No. Spoki is designed for marketing and support teams with zero coding skills. The visual flow builder uses drag-and-drop logic, templates are pre-built, and integrations connect in a few clicks via Zapier or Make. Developers can use the REST API and webhooks for custom setups.

Which AI features are included?

Spoki includes AI-powered chatbots for 24/7 customer support, automatic lead qualification, smart reply suggestions, sentiment analysis, and AI agents that can handle complex multi-turn conversations. AI features are available on Service and Marketing plans.

Can I automate WhatsApp messages with Spoki?

Yes. Spoki's automation engine lets you create unlimited workflows triggered by events like form submissions, cart abandonment, payment confirmations, or scheduled times. Each workflow can include conditional logic, delays, A/B tests, and multi-channel actions across WhatsApp, SMS, and email.

What reporting and analytics does Spoki provide?

Spoki provides real-time dashboards tracking message delivery rates, open rates (typically 98%), click-through rates, conversion rates, and ROI per campaign. You can segment data by channel, campaign, operator, and time period. Advanced analytics are available on the Marketing plan.

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