Answer every call with your Voice AI Agent
The voice agent who never sleeps
Turn every inbound and outbound call into a resolved conversation. Your Voice AI Agent answers, qualifies leads, books appointments and confirms orders with a natural voice — 24/7 — then follows up on WhatsApp, SMS and Email.
More than an AI Voice Agent.
Spoki Voice is an AI Voice Agent designed for real business operations. It doesn't simply answer phone calls — it understands customer intent, qualifies opportunities, books appointments, routes conversations, updates your CRM, triggers workflows and collaborates with human teams whenever necessary.
Instead of automating conversations, Spoki Voice automates the business process behind every call.
Every call answered. Every opportunity moved forward.
Spoki VoiceCalls become business actions.
Unlike traditional AI Voice Assistants, Spoki Voice continues working after the conversation ends by connecting every interaction with your customer journey.
Answer Calls
Respond instantly 24/7 without missing opportunities. Every call is picked up, every customer is heard, at any hour of the day.
Qualify Leads
Collect customer information and identify qualified opportunities automatically. No manual effort, no information lost.
Book Appointments
Schedule meetings and synchronize calendars without manual coordination. Appointments confirmed in real time.
Route Requests
Transfer conversations to the right department together with the complete context. No repetition, no friction.
Update CRM
Automatically synchronize customer information and conversation history. Your CRM stays accurate without anyone touching it.
Trigger Automations
Launch workflows, send WhatsApp messages, notify teams and execute business processes — all from a single call.
One conversation. Multiple business actions.
Every customer interaction automatically continues across your CRM, workflows and communication channels.
Spoki Voice answers24/7 Availability
Always answer every customer, at any time, without exceptions.
Business Automation
Reduce repetitive manual work and let your team focus on what matters.
Better Customer Experience
Faster responses and smoother conversations that leave a positive impression.
Higher Conversion
Recover more leads and never miss valuable opportunities again.
Automate every stage of the customer conversation.
From the first phone call to the final follow-up, Spoki Voice supports sales, customer service and operations with intelligent automation that improves both efficiency and customer experience.
Lead Qualification
Automatically identify qualified prospects before your sales team gets involved.
Missed Call Recovery
Call customers back instantly so opportunities are never lost.
Appointment Booking
Schedule meetings, demos and consultations automatically.
Outbound Follow-up
Re-engage leads after downloads, forms, missed meetings or abandoned requests.
FAQ Automation
Answer repetitive questions instantly, 24/7, without involving your team.
Smart Call Routing
Understand customer intent and connect them to the right department.
Ticket Qualification
Collect all relevant information before transferring complex cases to agents.
Peak Demand Management
Handle seasonal spikes without hiring additional staff or scaling costs.
Multilingual Support
Serve customers in multiple languages with natural AI conversations.
Conversation Intelligence
Turn every phone call into valuable customer insights and analytics.
The voice that automates support and lead qualification
Your AI team that never sleeps.
Every missed call is often a missed sale and an unhappy customer who turns to a competitor. Spoki Voice AI calls on your behalf and handles requests even outside business hours. It also provides GDPR-compliant transcriptions and helps you save time.
Setup guide
Build and launch your Voice Agent
A step-by-step guide — from creating the agent and tuning its voice to testing it and automating the whole call workflow.
1. Creating your first Voice Agent.
The Voice Agent is the "brain" of your phone call — it uses AI to converse naturally with customers.
Access the AI Panel
Open your Spoki Dashboard and click Intelligenza Artificiale (AI) in the left sidebar.
Start New Agent
Click the Voice Agent tab, then the green + New button, then choose Custom Agent.
Core Settings
Configure the agent's Name, First Message, System Prompt and Success Criteria.
Core Settings, in detail
Name
Internal label, e.g. "Appointment Confirmation Bot."
First Message
The very first thing the AI says on the call.
System Prompt
Who the AI is, its goal, and its tone — the rules of engagement.
Success Criteria
What a "win" looks like; the AI checks if it was met.
More than Voice. One connected conversational platform.
Most AI Voice solutions only handle phone calls. Spoki Voice is part of a complete conversational ecosystem that connects Voice, WhatsApp, CRM, Automations and AI Agents into one unified platform — extending the systems you already use.
One Customer Journey
Every interaction stays connected across all channels throughout the entire lifecycle.
One Source of Truth
Customer data is automatically synchronized and always up to date across every system.
One Automation Layer
Workflows continue after every conversation without manual intervention.
Built to Scale
Grow conversations without increasing complexity or adding new tools to your stack.
How it works
How to use AI Agents for voice
Set it up once and it calls for you. Four steps from ringing to booked.
Train it on your scripts & knowledge
Feed it your call scripts, FAQs, policies and services. The agent learns to speak exactly like your best rep — natural, on-brand, no hallucinations.
Connect your number, calendar & CRM
Plug in your phone number, calendar, CRM and channels — WhatsApp, SMS and Email for follow-up. The agent reads live data to answer and act with facts.
Let it answer, qualify & book
It answers inbound calls, qualifies leads, books and confirms appointments and recovers no-shows — handling most calls end to end.
Hand off complex calls
When a call needs a human, the agent transfers it to a live rep with full context, summary and sentiment.
Voice AI Agent in action
From ringing to resolved — automatically
The moment the phone rings, your Voice AI Agent understands intent, answers naturally and takes action — then follows every call through with a WhatsApp, SMS or Email so nothing is lost after you hang up.
“Hi Marco! 📞 Your order left our hub and is out for delivery. It arrives today by 6pm.”
Conversational Calls
Here every call turns into a real conversation. Natural voice is the future of customer contact.
Voice
On call
Hi, do you have any slots free this week?
Voice
On call
Great news! I found a slot and booked it in your calendar — confirmed. 📅👇
Voice
On call
✦Voice AI AgentCall handled 🎉
How would you rate this call?
Voice AI use cases
Every call becomes a real outcome. Powered by AI before and after the sale.
Preview
Northern Trail Outfitters
Missed your call? Here's your booking confirmation 📅
Can I move it to Friday instead?
AI Agent
Done! I've moved it to Friday at 5pm — you'll get an SMS reminder the day before.
Talk to customers, then follow up anywhere
Turn every call into a real outcome, then keep the conversation going. Spoki's AI agents understand intent, speak naturally, and take action in real time based on customer history, calendar, and unified context.
Turn every call into a real outcome
Make voice conversational with AI agents that answer, qualify, book and confirm — then follow up on WhatsApp, SMS and Email so no lead goes cold.
Bring one brand voice to every call
Set your tone, scripts and rules once — the Voice AI Agent keeps them consistent on every inbound and outbound call, and hands off to your team with full context so customers always get the same on-brand experience.
Your voice agent, your rules
Extreme customization meets proven results. Natural voice is the future — and the numbers prove it.
Answers from your real knowledge
Grounded in your scripts, policies and live calendar data — it only ever answers with facts, never made-up replies.
Natural, on-brand voice
Trained on your tone and call playbook. It sounds human, speaks like your best rep, and transfers to a person when needed.
Answers while you sleep
Picks up in seconds at 2 a.m. or on weekends, so no call goes unanswered and no lead is left behind.
Proven impact
What teams gain with voice
80%
Calls handled by AI
<2s
Time to pick up
+22%
Bookings captured
24/7
Always on
Every call answered, more slots booked, fewer no-shows — always on.
The lifecycle
Build, deploy and monitor your AI agent
Everything you need to take a Voice AI Agent from setup to production — and keep it reliable, on every call.
Build
The scripts that have to be right. Qualifying questions by segment. Identity checks on the call. Configure how the agent thinks, speaks and behaves — your team self-serves, engineering stays in control.
Learn morePersona
Voice and tone configured
Intents
Booking, qualify, identity check
Knowledge
Call scripts, calendar, services
Flows
Wiring deterministic execution
Voice
The hero channel — inbound & outbound
Continues the conversation after the call
SMS
Reminders and confirmations
Follow-up with full context
Deploy
Voice first, plus WhatsApp, SMS and Email follow-up. One agent answers the call and keeps the conversation going. The customer never repeats themselves — the agent never loses context.
Learn moreMonitor
Quality scoring on every call. Reasoning logged on every decision. The feedback loop that turns a good agent into an operation you can rely on.
Learn moreCall handling rate
identity verified, slot confirmed
Ready to let AI answer your next call?
Launch your Voice AI Agent to answer and make calls — then follow up on WhatsApp, SMS and Email — and turn conversations into outcomes, starting today.