Integrieren Sie WhatsApp mit Sendcloud für Automatisierungen und Kundenkommunikation
The integration between Sendcloud and WhatsApp via Spoki transforms your shipping communication. Send real-time tracking updates, delivery notifications, and handle customer inquiries directly through WhatsApp for an exceptional post-purchase experience.
Sendcloud's multi-carrier shipping platform combined with Spoki's WhatsApp automation creates a seamless shipping communication experience that reduces support tickets and increases customer satisfaction.
1. Real-Time Tracking Updates
Keep customers informed with automatic WhatsApp notifications at every shipping milestone. From label creation to delivery, customers always know where their package is.
2. Delivery Notifications
Reduce failed deliveries with proactive WhatsApp notifications. Alert customers when their package is arriving, allow them to provide delivery instructions, or offer alternative delivery options.
- Estimated delivery time alerts
- Day-of delivery notifications
- Delivery instruction collection
- Alternative delivery point options
- Signature requirement reminders
3. Delivery Issue Resolution
Handle shipping issues proactively through WhatsApp. Automatically notify customers about delays, failed deliveries, or address issues and provide solutions before they contact support.
4. Returns Management
Simplify the returns process with WhatsApp communication. Send return labels, provide drop-off instructions, and keep customers updated throughout the return journey.
5. Shipping Support
Provide instant shipping support through WhatsApp. Customers can check order status, report issues, and get help without waiting for email responses or phone queues.
- Order status inquiries
- Tracking number lookup
- Delivery date changes
- Address modifications
- Carrier contact information
Configuration | Connect Sendcloud with Spoki
Setting up the integration between Sendcloud and Spoki enables powerful shipping communication. Follow these steps to get started.
- Connect your Sendcloud account to Spoki
- Configure webhook triggers for shipping events
- Map shipping statuses to WhatsApp messages
- Create message templates for each notification type
- Set up customer phone number sync from your e-commerce platform
- Test with sample shipments
Best Practices
- Include tracking links in all shipping messages
- Send notifications at customer-friendly times
- Provide clear action options for delivery issues
- Personalize messages with customer name and order details
Transform your shipping communication with WhatsApp
Reduce support tickets and improve customer satisfaction with automated WhatsApp shipping updates.
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Need help setting up your Sendcloud integration? Our team is here to help.
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