Integrate WhatsApp with Sendcloud for Enhanced Shipping Communication

The integration between Sendcloud and WhatsApp via Spoki transforms your shipping communication. Send real-time tracking updates, delivery notifications, and handle customer inquiries directly through WhatsApp for an exceptional post-purchase experience.
Sendcloud's multi-carrier shipping platform combined with Spoki's WhatsApp automation creates a seamless shipping communication experience that reduces support tickets and increases customer satisfaction.

1. Real-Time Tracking Updates

Keep customers informed with automatic WhatsApp notifications at every shipping milestone. From label creation to delivery, customers always know where their package is.

2. Delivery Notifications

Reduce failed deliveries with proactive WhatsApp notifications. Alert customers when their package is arriving, allow them to provide delivery instructions, or offer alternative delivery options.
  • Estimated delivery time alerts
  • Day-of delivery notifications
  • Delivery instruction collection
  • Alternative delivery point options
  • Signature requirement reminders

3. Delivery Issue Resolution

Handle shipping issues proactively through WhatsApp. Automatically notify customers about delays, failed deliveries, or address issues and provide solutions before they contact support.

4. Returns Management

Simplify the returns process with WhatsApp communication. Send return labels, provide drop-off instructions, and keep customers updated throughout the return journey.

5. Shipping Support

Provide instant shipping support through WhatsApp. Customers can check order status, report issues, and get help without waiting for email responses or phone queues.
  • Order status inquiries
  • Tracking number lookup
  • Delivery date changes
  • Address modifications
  • Carrier contact information

Configuration | Connect Sendcloud with Spoki

Setting up the integration between Sendcloud and Spoki enables powerful shipping communication. Follow these steps to get started.
  1. Connect your Sendcloud account to Spoki
  2. Configure webhook triggers for shipping events
  3. Map shipping statuses to WhatsApp messages
  4. Create message templates for each notification type
  5. Set up customer phone number sync from your e-commerce platform
  6. Test with sample shipments

Best Practices

  • Include tracking links in all shipping messages
  • Send notifications at customer-friendly times
  • Provide clear action options for delivery issues
  • Personalize messages with customer name and order details

Transform your shipping communication with WhatsApp

Reduce support tickets and improve customer satisfaction with automated WhatsApp shipping updates.

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Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

We have different plans suitable for various needs. Visit the Pricing page for updated details.

Is there a free trial?

Yes, Spoki usually offers a trial period or a free plan to test the platform.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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