Core Features

Multi-Operator

Empower your entire team to manage WhatsApp conversations

Let your whole team handle WhatsApp conversations simultaneously. Assign conversations, set permissions, track performance, and ensure no customer message goes unanswered. Unlimited operators included in all plans.

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Marco B.

When will my order arrive?

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Giulia V.

Hi, can I get an update on order #4521?

S

Sara M.

Thanks for your help!

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Luca P.

I need to change my address

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M
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Laura · Marco · Giulia

Hi, can I get an update on order #4521?

Of course! Let me check that for you right away.

Thanks!

Assigned: Laura (Sales)

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Laura
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Marco
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Giulia
Internal note added ✓
First response: 1m 12s
Conversation resolved ✓

Key Benefits

Unlimited Operators

Add your entire team at no extra cost

Smart Assignment

Auto-assign conversations based on skills or availability

Team Performance

Track response times, resolution rates, and satisfaction

How It Works

1

Invite Team Members

Add operators with email invitations and set their roles

2

Configure Rules

Set up auto-assignment and routing rules

3

Monitor & Optimize

Track team performance and optimize workload distribution

Related Use Cases

Discover how businesses use this feature

Related Features

Explore other features in this category

Ready to get started?

Start your free trial today and see how this feature can transform your business.

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Frequently Asked Questions

How many features does Spoki offer?

Spoki includes 50+ features across marketing automation, customer support, sales enablement, and AI. Key capabilities include bulk messaging, chatbot builder, drag-and-drop flow builder, team inbox, abandoned cart recovery, payment collection, and AI agents — all accessible from a single dashboard.

Do I need technical skills to use Spoki?

No. Spoki is designed for marketing and support teams with zero coding skills. The visual flow builder uses drag-and-drop logic, templates are pre-built, and integrations connect in a few clicks via Zapier or Make. Developers can use the REST API and webhooks for custom setups.

Which AI features are included?

Spoki includes AI-powered chatbots for 24/7 customer support, automatic lead qualification, smart reply suggestions, sentiment analysis, and AI agents that can handle complex multi-turn conversations. AI features are available on Service and Marketing plans.

Can I automate WhatsApp messages with Spoki?

Yes. Spoki's automation engine lets you create unlimited workflows triggered by events like form submissions, cart abandonment, payment confirmations, or scheduled times. Each workflow can include conditional logic, delays, A/B tests, and multi-channel actions across WhatsApp, SMS, and email.

What reporting and analytics does Spoki provide?

Spoki provides real-time dashboards tracking message delivery rates, open rates (typically 98%), click-through rates, conversion rates, and ROI per campaign. You can segment data by channel, campaign, operator, and time period. Advanced analytics are available on the Marketing plan.

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