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Subscriber care

AI Voice Agent for Media & Publishing — Subscription Support by Phone

Answer subscription, billing, and access questions by phone instantly — keeping subscribers happy instead of stuck on hold.

Spoki Voice for Media

The Challenge

Subscription billing questions and login issues generate a steady stream of calls that rarely need a specialist — but still take a human agent to resolve one at a time. Long waits on these simple issues push subscribers toward cancellation instead of renewal.

How It Works

Subscriber calls in
Spoki Voice answers instantly for billing, access, and account questions.
Looks up the subscription
Spoki Voice checks plan status, billing history, and access issues in real time.
Resolves on the call
Plan changes, billing questions, and login resets are handled without a ticket.
Cancellations routed to retention
Subscribers looking to cancel are handed off to a retention specialist with context.

Example

Spoki Voice

Subscriber care

Hi, I was charged for my subscription but the app says it's inactive.
Let me check your account... I can see the payment went through but the plan didn't activate. I'm fixing that now.
Great, thank you.
You're all set — your plan is active again. You'll also see a confirmation email shortly.

Business Impact

24/7
Subscriber support availability
65%
Billing and access issues resolved instantly
-20%
Cancellations after reaching retention early
<15s
Average time to look up an account

Customization Options

Adapt Spoki Voice to your subscription platform:

  • Subscription and billing system integration
  • Plan change and cancellation rules
  • Retention offer scripts
  • Login and access troubleshooting flows
  • Multi-language support
  • Sync with your CRM and support helpdesk

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Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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