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Tables & takeout

AI Voice Agent for Restaurants — Reservations & Takeout Orders by Phone

Take table reservations and phone-in orders automatically, so the line never rings out during service.

Spoki Voice for Restaurants

The Challenge

During service, nobody has a free hand to answer the phone — so reservation calls and takeout orders go unanswered right when the restaurant is busiest. Every missed call is a table left empty or an order that goes to a competitor.

How It Works

Caller reaches Spoki Voice
Every call is answered instantly, even at the height of dinner service.
Understands the request
Spoki Voice tells apart reservation requests from takeout orders automatically.
Books or takes the order
Table reservations and takeout orders are confirmed directly against real-time availability.
Large parties routed to staff
Big group bookings or private events are handed off to your team with full details.

Example

Spoki Voice

Tables & takeout

Hi, can I book a table for four tonight at 8pm?
Let me check... yes, we have a table for four at 8pm. Can I get a name for the reservation?
Under Laurent.
Booked for Laurent, four people, 8pm tonight. See you then!

Business Impact

0
Reservation calls missed during service
24/7
Booking availability
50%
Fewer no-shows with confirmation calls
<20s
Average time to confirm a table

Customization Options

Adapt Spoki Voice to how your restaurant runs:

  • Table availability and seating rules
  • Takeout and delivery menu sync
  • Large party and private event routing
  • Confirmation and reminder calls
  • Multi-language support
  • Sync with your reservation and POS system

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Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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