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Client updates

AI Voice Agent for Marketing & Creative Agencies — Client Updates by Phone

Give clients an always-available line for campaign status and quick requests, so account managers aren't interrupted by every routine check-in call.

Spoki Voice for Agencies

The Challenge

Agency account managers spend a surprising share of the day fielding "how's the campaign doing" calls that pull focus away from strategy and delivery. Clients calling outside office hours — especially across time zones — often can't reach anyone at all.

How It Works

Client calls for an update
Spoki Voice answers instantly, any time zone, any hour.
Pulls live campaign data
Spoki Voice checks your reporting dashboard for current performance and status.
Shares the update on the call
Budget pacing, key metrics, and timeline status are shared without waiting on a report.
Strategic requests reach your team
New briefs, scope changes, or concerns are routed to the account manager with context.

Example

Spoki Voice

Client updates

Hi, can you give me a quick update on how the Q3 campaign is pacing?
Sure — you're at 62% of budget spent with 3 weeks left, and click-through rate is up 18% versus last month.
That's great. Can someone send me the full report today?
I'll flag that for your account manager to send it over this afternoon.

Business Impact

24/7
Client update availability
-40%
Routine check-in calls reaching account managers
<30s
Time to share live campaign status
0
Missed client calls across time zones

Customization Options

Adapt Spoki Voice to how your agency reports and communicates:

  • Reporting dashboard and metrics integration
  • Per-client update scripts and tone
  • Routing rules for briefs and scope changes
  • Account manager escalation paths
  • Multi-language support
  • Sync with your project management and CRM tools

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Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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