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Reads the room

AI Voice Agent with Real-Time Sentiment & Intent Detection

Spoki Voice doesn't just listen to words — it detects emotional tone, urgency, and intent in real time, so it can respond to how a customer feels, not just what they say.

AI Voice Sentiment & Intent Understanding

The Challenge

The same sentence can mean very different things depending on tone — 'I guess that's fine' can be genuine agreement or quiet frustration. Scripts that only react to words miss what customers are actually communicating, and early signs of dissatisfaction or buying interest get lost.

How It Works

AI listens to tone, not just words
Spoki Voice analyzes vocal tone, pacing, and word choice together, not text alone.
Intent and emotion are detected live
The system recognizes interest, confusion, frustration, or urgency as the conversation unfolds.
The AI adapts in real time
Responses adjust based on the detected sentiment — more reassurance for a frustrated caller, a faster path for an urgent one.
Signals get captured for your team
Every sentiment and intent signal is logged, giving your team visibility into how customers actually feel.

Example Call

Spoki Voice

Reads the room

I guess I'll think about it...
It sounds like you might have some hesitation — is there something specific I can clarify to help you decide?

Business Impact

Real-time
Sentiment and intent detection
4+
Emotional states recognized
Auto
Responses adapted to tone
100%
Calls with intent signals captured

Customization Options

Adapt sentiment detection to your business:

  • Sentiment categories to detect
  • Response adaptation rules
  • Intent signals to prioritize (buying, frustration, urgency)
  • Alerting on strong sentiment signals
  • Multi-language support
  • Sync with your CRM and analytics tools

Try Spoki Voice for free

Discover how voice AI can transform your customer conversations.

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Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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