Back to Use Cases
🏨
24/7 reservations

AI Voice Agent for Hotels — Reservations & Guest Requests by Phone

Take room reservations, answer availability questions, and handle guest requests by phone around the clock — without adding front-desk headcount.

Spoki Voice for Hospitality

The Challenge

Hotel front desks juggle check-ins, walk-ins, and guest requests at the same time phones are ringing with new reservations. Calls that go unanswered during peak hours often turn into bookings made directly with a competitor or an OTA that takes a commission cut.

How It Works

Guest calls to book or ask
Spoki Voice answers instantly, even while the front desk is handling check-ins.
Checks live availability
Spoki Voice connects to your property management system to confirm room availability and rates.
Books directly, commission-free
Reservations are confirmed on the call without going through a third-party booking site.
Guest requests routed to staff
Housekeeping requests, complaints, or special needs are handed off to the right team instantly.

Example

Spoki Voice

24/7 reservations

Hi, do you have a double room available for this Friday and Saturday?
Yes, we have one double room left for those dates at €120 per night. Would you like me to book it?
Yes, please, under the name Marco Bianchi.
Booked for Marco Bianchi, Friday to Saturday. You'll receive a confirmation email shortly.

Business Impact

24/7
Reservation line coverage
0%
OTA commission on direct phone bookings
65%
Reservation calls booked without staff
<20s
Average time to confirm availability

Customization Options

Adapt Spoki Voice to how your property operates:

  • Property management system integration
  • Room types, rates, and package upsells
  • Guest request routing (housekeeping, concierge)
  • Cancellation and modification policies
  • Multi-language support
  • Sync with your booking engine and CRM

Discover the case study most relevant to your industry

See how real businesses in your sector grow with Spoki.

Explore case studies

Try Spoki Voice for free

Discover how voice AI can transform your customer conversations.

I have read and accept the Terms and Conditions, the Privacy Policy, and the processing of personal data pursuant to the GDPR. *

Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

View all FAQs