We're Here to Help

Get the support you need to succeed with Spoki. From self-service resources to dedicated human support, we've got you covered.

Browse Help CenterContact Support

How Spoki Supports You

Discover the resources and tools designed to help you get the most out of Spoki

Solutions

Discover how Spoki can help your Marketing, Sales, and Customer Care teams

Learn More

Features

Explore all the powerful features available in your plan

Learn More

Use Cases

See real examples of how businesses use Spoki

Learn More

Case Studies

Learn from success stories of businesses like yours

Learn More

Self-Service Resources

Find answers and learn at your own pace with our comprehensive documentation and tutorials

FAQ

Find answers to commonly asked questions

User Manual

Complete documentation and guides

Video Tutorials

Step-by-step video guides

How-to Guides

Detailed written tutorials

Webinars

Learn from live and recorded sessions

API Documentation

Technical documentation for developers

Integration Guides

Connect Spoki with your favorite tools. Browse our integration guides and documentation.

E-commerce

  • Shopify
  • WooCommerce
  • PrestaShop
  • Magento

CRM & Marketing

  • HubSpot
  • Salesforce
  • ActiveCampaign
  • Mailchimp

Automation

  • Zapier
  • Make
  • n8n
  • Pabbly

Advertising

  • Facebook Ads
  • Google Ads
  • Meta Ads
View All Integrations

Common Issues

Quick solutions to frequently encountered questions and issues

Account Setup

How to set up your Spoki account and connect WhatsApp Business

Integration Issues

Troubleshoot connections with your CRM, e-commerce, or other tools

Billing & Pricing

Questions about plans, invoices, and payment methods

API & Technical

Developer resources and API troubleshooting

Where to Start

If you don't know where to start, here are some suggestions

Compliance & Security

GDPR, data protection, and security best practices

Human Support

Can't find what you're looking for? Our team is here to help.

Email Support

Send us an email for further information

Send Email

WhatsApp Support

Chat with our support team on WhatsApp

Start Chat

Schedule a Call

Book a call with our support specialists

Book Call
Support available Monday to Friday, 9:00 AM - 6:00 PM (CET)

Still Have Questions?

We're always happy to help. Reach out and our team will get back to you as soon as possible.

Contact Us

Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

We have different plans suitable for various needs. Visit the Pricing page for updated details.

Is there a free trial?

Yes, Spoki usually offers a trial period or a free plan to test the platform.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

View all FAQs

Try Spoki for free

Receive 5 euro free credit now!

Spoki

info@spoki.com

+39 351 54 95 135

Privacy Policy

NextAI Srl - Viale Francia

snc 72019 - San Vito dei

Normanni (BR)

VAT NUMBER: 02717930743

NextGenerationEU
Meta Business Partner
FacebookInstagramLinkedInTikTokYouTube

Request an AI summary of Spoki

Menu

  • Home
  • Pricing
  • About
  • Work With Us
  • Press

Channels

  • WhatsApp
  • One Way SMS
  • Two Way SMS
  • Spoki Voice
  • RCS (coming soon)
  • Email (coming soon)

Integrations

  • Shopify
  • PrestaShop
  • WooCommerce
  • n8n
  • Zapier
  • Make
  • ActiveCampaign
  • HubSpot
  • Salesforce
  • Facebook Ads
  • Google Ads
  • Google Sheet
  • Others

Solutions

  • Marketing
  • Sales
  • Customer Care
  • Developers

Customers

  • Feltrinelli
  • Reental
  • Bauzaar
  • UniPegaso
  • Zuiki
  • Skon Cosmetics
  • Cofidis
  • Doppelganger

Partnership

  • All special programs
  • Agencies
  • Affiliation
  • Reseller
  • Tech Integration
  • Comarketing
  • Startup
  • Our Partners
  • Our Tech Partners

Use Cases

  • Instant Booking
  • Personalized Recommendations
  • 24/7 Customer Support
  • Automated Upselling
  • Real-time Updates
  • Lead Capture & Nurture
  • Document Delivery
  • Feedback & NPS Collection
  • Guided Decision Making
  • Human Handoff & Routing
  • Notifications & Alerts
  • Re-engagement & Winback

Resources and updates

  • Blog
  • Case Studies
  • Use Cases
  • Events
  • Webinar
  • Video Tutorial
  • How-to Guides
  • Free Book
  • ROI Calculator
  • Black Friday
  • Christmas
  • Editorial Calendar
  • Manual
  • Documentation API
  • FAQ
  • Customer Support
  • Contact

Features

  • meta-catalog
  • whatsapp-forms
  • live-chat
  • multi-operator
  • deals-management
  • ticket-management
  • list-segmentation
  • massive-campaigns
  • message-analytics
  • automation-analytics
  • ticket-analytics
  • click-to-message-ads
  • api
  • webhooks
  • embedding
  • fallback-messages
  • abandoned-cart

AI

  • custom-ai-agents
  • ai-product-suggestions
  • ai-upsell-crosssell
  • ai-order-completion
  • ai-cart-sharing
  • ai-checkout-sharing
  • ai-payment-request
  • ai-shipping-info
  • ai-customer-support
  • ai-knowledge-training
  • ai-tools-connection
  • ai-template-generation
  • ai-template-translation
  • ai-suggested-replies
  • ai-automatic-replies
  • ai-auto-translation
  • ai-speech-to-text
  • ai-message-summary
  • ai-sentiment-analysis

Industries

  • Professional Services
  • Shopping & Retail
  • Beauty, Spa & Salon
  • Clothing & Apparel
  • Automotive
  • Education
  • Medical & Health
  • Travel & Transportation
  • Food & Grocery
  • Finance & Banking
  • Telco & Telecommunications
  • Restaurant
  • Hotel & Lodging
  • Event Planning
  • Non-profit
  • Public Service
  • Marketing Agency
  • Entertainment & Media
  • Tourism
  • Real Estate
  • E-commerce

Spoki vs Competitors

  • Spoki vs CallBell
  • Spoki vs Charles
  • Spoki vs Hilos
  • Spoki vs Infobip
  • Spoki vs Respond.io
  • Spoki vs Superchat
  • Spoki vs TextYess
  • Spoki vs WATI

Buyer Personas

  • CEO / Founder
  • Marketing Manager
  • Marketing Specialist
  • Head of Sales / Sales Manager
  • BDR (Business Development Rep)
  • SDR (Sales Development Rep)
  • Account Executive
  • E-commerce Manager
  • CRM Manager
  • CRO Specialist
  • Customer Success / Support
  • Customer Support
  • CTO / Web Developer
  • IT Developer
  • HR Manager / Recruiter
  • Store Manager
  • Operations Manager
  • Automation Manager
  • Social Media / Communication Specialist
  • Communication Specialist
  • Copywriter
  • Community Manager
  • Account Manager
  • Head of Partners
  • Partner Manager
  • Affiliate Manager
  • Growth Hacker
  • BDR / SDR / Account Executive
  • Event Manager

Who is Spoki for

  • Ideal for SMB
  • Ideal for Enterprise
SpokiSpoki
Pricing
Channels
WhatsAppOne Way SMSTwo Way SMSSpoki VoiceRCS (coming soon)Email (coming soon)
Features
FeaturesIntegrationsWhatsApp Simulator
AI
AIAI SalesAI Customer ServiceAI Tools
Partnership
All special programsAgenciesAffiliationResellerTech IntegrationComarketingStartupOur PartnersOur Tech Partners
Resources
BlogCase StudiesUse CasesEventsWebinarVideo TutorialHow-to GuidesFree BookROI CalculatorBlack FridayChristmasEditorial CalendarManualDocumentation APIFAQCustomer SupportContact
About
EnglishItalianoEspañolFrançaisDeutschPortuguês