Artificial Intelligence

AI Message Summary

Name: AI Message Summary
Brand: Spoki

Get instant summaries of long conversations

Catch up on conversations quickly with AI summaries. Perfect for when you take over a conversation or need to review customer history at a glance.

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Conversation · 23 messages

I ordered a blue jacket but received a red one.

I'm sorry about that. Let me arrange a replacement.

Yes, please send the correct one. I need it by Friday.

AI Summary

Customer received wrong color jacket (red instead of blue)
Replacement shipment arranged with express delivery
Deadline: Friday — priority shipping required

Summary generated ✓

23 msgs → 3 points

Time saved: 4 min

Key Benefits

Quick Context

Understand long threads in seconds

Key Points

AI highlights important information

Better Handoffs

New operators get context instantly

How It Works

Open Conversation

View any conversation in your inbox

Request Summary

Click to generate AI summary

Get Context

Read key points and continue chatting

Related Use Cases

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What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

We have different plans suitable for various needs. Visit the Pricing page for updated details.

Is there a free trial?

Yes, Spoki usually offers a trial period or a free plan to test the platform.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

AI Message Summary

Key Benefits

Quick Context

Key Points

Better Handoffs

How It Works

Open Conversation

Request Summary

Get Context

Related Use Cases

24 7 customer support

human handoff routing

Related Features

custom ai agents

ai product suggestions

ai upsell crosssell

ai order completion

ai cart sharing

ai checkout sharing

Ready to get started?

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