Artificial Intelligence

AI Message Summary

Get instant summaries of long conversations

Catch up on conversations quickly with AI summaries. Perfect for when you take over a conversation or need to review customer history at a glance.

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Conversation · 23 messages

I ordered a blue jacket but received a red one.

I'm sorry about that. Let me arrange a replacement.

Yes, please send the correct one. I need it by Friday.

AI Summary
  • Customer received wrong color jacket (red instead of blue)
  • Replacement shipment arranged with express delivery
  • Deadline: Friday — priority shipping required
Summary generated ✓
23 msgs → 3 points
Time saved: 4 min

What is Spoki AI Message Summary?

Spoki AI Message Summary condenses a long WhatsApp conversation thread into a 3-5 line briefing for the operator: who the buyer is, what they want, what was already said, what the agreed next step is. Surfaces in the inbox as a sticky pane so a relieving operator can take over with full context in seconds.

FAQ

  • When is the summary refreshed?

    Live as the conversation evolves, plus on-demand via "summarise now" button in the inbox.

  • Can I export the summary to my CRM?

    Yes — every summary is pushed to the connected CRM via the Spoki Integration layer.

  • Is the summary available to the AI agent?

    Yes — the AI agent uses the same summary as memory anchor when resuming a long thread.

Key Benefits

Quick Context

Understand long threads in seconds

Key Points

AI highlights important information

Better Handoffs

New operators get context instantly

How It Works

1

Open Conversation

View any conversation in your inbox

2

Request Summary

Click to generate AI summary

3

Get Context

Read key points and continue chatting

Related Use Cases

Discover how businesses use this feature

Related Features

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Frequently Asked Questions

How many features does Spoki offer?

Spoki includes 50+ features across marketing automation, customer support, sales enablement, and AI. Key capabilities include bulk messaging, chatbot builder, drag-and-drop flow builder, team inbox, abandoned cart recovery, payment collection, and AI agents — all accessible from a single dashboard.

Do I need technical skills to use Spoki?

No. Spoki is designed for marketing and support teams with zero coding skills. The visual flow builder uses drag-and-drop logic, templates are pre-built, and integrations connect in a few clicks via Zapier or Make. Developers can use the REST API and webhooks for custom setups.

Which AI features are included?

Spoki includes AI-powered chatbots for 24/7 customer support, automatic lead qualification, smart reply suggestions, sentiment analysis, and AI agents that can handle complex multi-turn conversations. AI features are available on Service and Marketing plans.

Can I automate WhatsApp messages with Spoki?

Yes. Spoki's automation engine lets you create unlimited workflows triggered by events like form submissions, cart abandonment, payment confirmations, or scheduled times. Each workflow can include conditional logic, delays, A/B tests, and multi-channel actions across WhatsApp, SMS, and email.

What reporting and analytics does Spoki provide?

Spoki provides real-time dashboards tracking message delivery rates, open rates (typically 98%), click-through rates, conversion rates, and ROI per campaign. You can segment data by channel, campaign, operator, and time period. Advanced analytics are available on the Marketing plan.

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