Integrate WhatsApp with ShippyPro for Shipment Tracking and Communications
The integration between Spoki and ShippyPro offers companies a powerful tool to optimize shipment management and improve communication with customers. By combining ShippyPro's advanced shipment management features with Spoki's automation and messaging capabilities, companies can transform the post-sales experience, increasing operational efficiency and customer satisfaction.
1. Automated Shipment Communications
Automatic Customer Notifications
Integrating Spoki with ShippyPro allows you to automatically send personalized real-time notifications to customers for every shipment status update. These notifications can include shipment confirmations, package status updates, and impending delivery alerts, ensuring the customer is always informed about their order status.
Instant Responses via Chatbot
Thanks to information provided by ShippyPro, Spoki can configure chatbots to automatically answer frequently asked customer questions regarding their package location. This significantly reduces the customer service workload while providing immediate and accurate responses.
2. Communication Personalization and Segmentation
Message Personalization Based on Delivery Behavior
Using ShippyPro tracking data, Spoki can personalize messages sent to customers based on specific shipping behaviors or predicted delays. For example, in case of a delivery delay, Spoki can automatically send an apology message with an updated delivery estimate, improving transparency and customer trust.
Promotions and Offers Based on Buying Habits
The integration also allows sending promotional offers or personalized discounts based on the customer's buying habits and shipment history. This targeted approach increases the chances of further sales and improves customer experience personalization.
3. Improved Operational Efficiency and Analytics
Centralized Shipment Monitoring
With ShippyPro managing logistics and Spoki facilitating communication, companies can centralize shipment tracking in a single interface. This allows easy and quick access to all information needed to manage shipments more efficiently and make informed decisions based on accurate and timely data.
Advanced Reporting and Customer Behavior Analysis
The integration between Spoki and ShippyPro offers advanced analysis and reporting tools, allowing companies to monitor the effectiveness of shipment-related communications and analyze customer behavior. This can include notification open rates, message responses, and feedback received, helping to further optimize communication and delivery strategies.
4. Security and Compliance
Secure and Compliant Data Management
Maintaining customer data security and privacy, the integration ensures that all communications and tracking information are protected and managed in compliance with current regulations, such as GDPR. This is essential for maintaining customer trust and protecting the company's reputation.
The integration between Spoki and ShippyPro revolutionizes the shipment management and customer communication process for online retailers. With this powerful combination, companies can not only improve logistical efficiency and customer satisfaction but also personalize and optimize their e-commerce operations in ways previously unattainable.
Configuration | Integrate Spoki and ShippyPro
The Spoki platform, through integration with ShippyPro, allows you to automatically send shipment progress notifications.
Notification Types:
- Order shipped
- In transit
- Out for delivery
- Delivery attempt failed
- Exception
- Collection point
- Delivered
The service is exclusive to ShippyPro customers.
Log in to your Spoki account and go to the 'Integrations' menu. Activate the integration with ShippyPro by entering the provided API keys. Your account's Delivery URL and Secret will be created, along with default automations. All automations will be disabled; you can enable only those of interest by accessing the specific automation.
Before enabling automations, check that message templates have been approved in the 'Templates' menu. If you prefer to personalize messages, create new templates using only the dynamic fields available in the example template. Once approved, replace the templates in the automations and activate them.
To start your first automations, consult the documentation HERE.