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Action, not just talk

AI Voice Agent That Triggers Action After Every Call

Spoki Voice doesn't stop when the call ends — it updates the CRM, sends a WhatsApp message, books an appointment, or starts a follow-up flow automatically.

Automation Beyond the Voice Conversation

The Challenge

Most voice agents end their job at the transcript. Whatever needs to happen next — updating a record, notifying a team, sending a confirmation — still falls on a human, which means delays, dropped follow-ups, and manual busywork after every single call.

How It Works

The call reaches its outcome
Whether it's a booking, a qualified lead, or a resolved issue, Spoki Voice knows what happened on the call.
The next action triggers automatically
Based on the outcome, Spoki updates records, sends messages, or kicks off a workflow without waiting on a human.
Nothing falls through the cracks
Every call outcome has a corresponding action, so nothing depends on someone remembering to follow up.
Your team sees the result, not the busywork
By the time your team looks at it, the update is already made — they just see what happened and what's next.

Example

Spoki Voice

Action, not just talk

Yes, book me in for Thursday please.
Done — you're booked for Thursday at 2pm. I've added it to your calendar and sent a confirmation to your WhatsApp.

Business Impact

100%
Call outcomes trigger an action
0
Manual follow-up steps
Auto
CRM, calendar & WhatsApp updates
Instant
Action after every call

Customization Options

Adapt what happens after each call:

  • Actions triggered per call outcome
  • CRM, calendar, and messaging integrations
  • Follow-up flow logic
  • Notification rules for your team
  • Multi-language support
  • Custom webhooks and API access

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Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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