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Full journey

AI Voice Agent Covering the Full Customer Lifecycle

Spoki Voice isn't limited to one moment — it supports lead capture, qualification, sales follow-up, booking, customer care, ticket routing, reactivation, and post-sale support, all on one platform.

Spoki Voice Across the Entire Customer Journey

The Challenge

Most tools are built for a single stage of the customer lifecycle — a booking tool, a support line, a sales dialer — leaving businesses stitching together different systems that don't share context as the customer moves from stage to stage.

How It Works

A customer enters at any stage
Whether it's a first inquiry, a support call, or a win-back attempt, Spoki Voice handles it within the same system.
Context carries across stages
As the customer moves from lead to sale to support, Spoki Voice keeps the full history and context.
The right flow activates automatically
Qualification, booking, care, or reactivation scripts activate based on where the customer actually is in their journey.
One platform, every stage
There's no need for separate tools for separate stages — Spoki Voice covers the full lifecycle.

Example

Spoki Voice

Full journey

Hi, I was a customer a while back and I'm thinking about coming back.
Welcome back! I can see your previous account — would you like me to walk you through what's new, or connect you with an offer to help you get started again?

Business Impact

8+
Lifecycle stages covered
1
Platform for the full journey
100%
Context retained across stages
0
Tools to stitch together

Customization Options

Adapt Spoki Voice to your customer lifecycle:

  • Lifecycle stages and flows to activate
  • Scripts per stage (lead, sale, care, reactivation)
  • Context and history retention rules
  • Stage-transition triggers
  • Multi-language support
  • Sync with your CRM and sales pipeline

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Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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