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Style by phone

AI Voice Agent for Fashion Brands — Sizing, Orders & Styling Questions by Phone

Answer sizing questions, check stock across collections, and track orders by phone — giving shoppers the confidence to buy without waiting on email replies.

Spoki Voice for Fashion

The Challenge

Fashion shoppers often hesitate over sizing and fit, and unanswered questions lead straight to an abandoned cart or a return. Support teams juggle these questions alongside order tracking and exchanges, especially during collection launches and sales.

How It Works

Shopper calls with a question
Spoki Voice answers instantly, from sizing questions to order status.
Pulls product and order data
Spoki Voice checks size charts, stock, and order details in real time.
Resolves on the call
Sizing guidance, stock checks, and simple exchanges are handled without an email thread.
Escalates styling and disputes
Personal styling requests or complaints are handed off to your team with context.

Example

Spoki Voice

Style by phone

Hi, I'm between sizes for the wool coat — does it run true to size?
That style runs slightly large — most customers your height size down one. Want me to check current stock in that size?
Yes, please, in a medium.
Medium is in stock. Would you like me to text you the direct link to order it?

Business Impact

-25%
Size-related returns
60%
Questions resolved without a human
24/7
Coverage during launches and sales
<15s
Average time to answer a sizing question

Customization Options

Adapt Spoki Voice to your collections and catalog:

  • Size chart and fit guidance per style
  • Store platform and inventory integration
  • Exchange and return policy rules
  • Escalation to personal stylists
  • Multi-language support
  • Sync with your CRM and support helpdesk

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Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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