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Orders & delivery

AI Voice Agent for Grocery & Food Delivery — Orders & Availability by Phone

Take phone orders, confirm product availability, and answer delivery questions automatically — even during the lunch and dinner rush.

Spoki Voice for Food & Grocery

The Challenge

Phone orders spike at the exact moments staff are busiest preparing food or stocking shelves, and missed calls mean lost orders that go to a competitor instead. Delivery-window and substitution questions also eat up time that could go toward fulfilling orders faster.

How It Works

Customer calls to order
Spoki Voice answers instantly, even during peak rush hours.
Checks live stock and hours
Spoki Voice confirms product availability and delivery zones before taking the order.
Places the order directly
Orders are captured and sent straight to your system, ready for fulfillment.
Delivery questions handled instantly
Delivery windows, substitutions, and order changes are confirmed on the call.

Example

Spoki Voice

Orders & delivery

Hi, can I order two large pizzas for delivery tonight?
Sure — what toppings would you like, and what's your delivery address?
One margherita, one pepperoni, to 14 Oak Street.
Got it — two pizzas to 14 Oak Street, ready in about 35 minutes. Anything else?

Business Impact

0
Orders lost during rush hours
24/7
Phone ordering availability
65%
Orders placed without staff involvement
<30s
Average time to place an order

Customization Options

Adapt Spoki Voice to how your store or kitchen runs:

  • Menu, pricing, and stock sync
  • Delivery zones and time windows
  • Substitution and out-of-stock rules
  • Peak-hour overflow handling
  • Multi-language support
  • Sync with your POS and delivery system

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Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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