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Smart triage

AI Voice Agent for Clinics & Practices — Scheduling & Patient Triage by Phone

Schedule appointments, answer routine patient questions, and flag urgent calls for immediate attention — without adding front-desk staff.

Spoki Voice for Healthcare

The Challenge

Clinic phone lines are often busy with scheduling calls while urgent patient needs wait on hold behind them. Front-desk staff spend hours a day on routine rescheduling and reminders that could be automated, taking time away from patients in the waiting room.

How It Works

Patient calls in
Spoki Voice answers instantly and asks what the call is about.
Assesses urgency
Spoki Voice listens for urgency signals and routes accordingly, without ever giving medical advice.
Books or reschedules appointments
Routine scheduling, cancellations, and reminders are handled directly against the practice calendar.
Urgent calls reach staff immediately
Anything flagged as urgent is escalated to a human right away with a summary of what was said.

Example

Spoki Voice

Smart triage

Hi, I need to reschedule my appointment with Dr. Rossi next week.
No problem. Your current appointment is Tuesday at 10am — would Thursday at 3pm work instead?
Yes, that's better for me.
Rescheduled to Thursday at 3pm. You'll get a confirmation text shortly.

Business Impact

24/7
Scheduling line availability
-35%
No-shows with automatic reminders
100%
Urgent calls flagged and routed instantly
-40%
Front-desk time on routine calls

Customization Options

Adapt Spoki Voice to how your practice operates:

  • Appointment calendar and provider schedules
  • Urgency triage rules and escalation paths
  • Reminder and confirmation call cadence
  • Insurance and intake question handling
  • Multi-language support
  • Sync with your practice management system

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Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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