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AI + human

AI Voice Agent Built to Work Alongside Your Team

Spoki Voice doesn't replace your team — it supports it. The AI handles routine conversations and hands off the moment a call needs empathy, negotiation, or commercial judgment.

Human + AI Voice Collaboration

The Challenge

Fully automating a phone line sounds efficient until customers hit a wall the AI can't handle — an upset caller, a complex negotiation, a high-value deal. Without a real human safety net, automation starts costing you the moments that matter most.

How It Works

AI handles the routine layer
Spoki Voice answers, qualifies, and resolves the everyday calls that make up most of your volume.
It recognizes when it's out of its depth
Complex questions, negotiations, or emotionally charged moments are flagged in real time.
Smooth handoff to a human
The call — or the context — is handed to your team with a summary already prepared, no cold transfer.
Your team focuses on what matters
Agents spend their time on the calls that actually need a human touch, not repetitive ones.

Example

Spoki Voice

AI + human

Look, I've been a customer for five years and this is the third time this has happened.
I completely understand your frustration, and this deserves more attention than I can give it — let me connect you with a specialist right away, with your full history already shared.

Business Impact

70%
Routine calls resolved by AI
100%
Complex calls reach a human
0
Cold transfers
Instant
Context handoff to your team

Customization Options

Adapt handoff to how your team works:

  • Handoff triggers and thresholds
  • Escalation script and tone
  • Team routing rules
  • Context and summary format on handoff
  • Multi-language support
  • Sync with your CRM and helpdesk

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Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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