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Connected agents

AI Voice as Part of a Connected Agent Ecosystem

Spoki Voice isn't a single-purpose bot — it works alongside messaging agents, sales agents, and automation flows to move the customer through their entire journey, not just through one call.

Spoki Voice Agent Ecosystem

The Challenge

A voice bot that only answers calls solves one moment in isolation. But customers move across channels and touchpoints — and if your voice agent can't hand off to the rest of your automation, the journey breaks the second the call ends.

How It Works

Voice agent handles the call
Spoki Voice manages the conversation, whatever the customer needs in that moment.
Other agents pick up the thread
Messaging agents, sales agents, and support flows automatically continue the journey after the call.
The journey stays connected
A voice call can trigger a WhatsApp follow-up, a sales sequence, or a support ticket, all coordinated by the same ecosystem.
One customer, one coherent experience
Regardless of which agent is active, the customer experience feels like one continuous relationship, not disconnected bots.

Example Call

Spoki Voice

Connected agents

Can you also send me the brochure you mentioned?
Of course — I'll have our WhatsApp agent send that over right after this call, along with a few next steps based on what we discussed.

Business Impact

1
Coordinated agent ecosystem
Auto
Cross-channel handoffs
0
Disconnected touchpoints
100%
Journey continuity after the call

Customization Options

Adapt the ecosystem to your journey:

  • Which agents participate in the journey
  • Handoff triggers between agents
  • Channel sequencing (voice, WhatsApp, email, etc.)
  • Shared customer context across agents
  • Multi-language support
  • Sync with your CRM and automation platform

Try Spoki Voice for free

Discover how voice AI can transform your customer conversations.

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Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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