Customer Care

AI Speech to Text

Transcribe voice messages automatically

Never struggle with voice messages again. AI automatically transcribes audio messages to text, making them searchable and easier to manage in your workflow.

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Speech to Text
Audio message
0:42
Transcription

Hi, I wanted to follow up on my order. I placed it last Tuesday and haven't received any updates yet. Could you check the status for me?

Transcribed ✓
Duration: 42s
Accuracy: 97%

What is Spoki AI Speech-to-Text?

Spoki AI Speech-to-Text transcribes WhatsApp voice messages directly inside the operator inbox so a human reps or AI agent can read instead of listen, search the transcript, summarise the intent and respond in seconds — critical for Italian / Spanish markets where voice notes are the dominant inbound surface.

Key Benefits

Instant Transcription

Voice messages converted to text automatically

Multiple Languages

Accurate transcription in many languages

Searchable Content

Find information in voice messages easily

How It Works

1

Receive Voice

Customer sends a voice message

2

Auto-Transcribe

AI converts audio to text instantly

3

Read & Respond

View transcription alongside audio

FAQ

  • How long can the voice message be?

    Standard WhatsApp voice notes (up to 16 MB / ~16 minutes); longer audio is chunked transparently.

  • Can the AI agent reply to a voice message?

    Yes — the transcript flows into the AI agent which can reply by text or trigger AI Tools to act.

  • Is the voice transcript searchable?

    Yes — transcripts are stored with the conversation and indexed for inbox search, AI summary and analytics.

Related Use Cases

Discover how businesses use this feature

Related Features

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Frequently Asked Questions

How many features does Spoki offer?

Spoki includes 50+ features across marketing automation, customer support, sales enablement, and AI. Key capabilities include bulk messaging, chatbot builder, drag-and-drop flow builder, team inbox, abandoned cart recovery, payment collection, and AI agents — all accessible from a single dashboard.

Do I need technical skills to use Spoki?

No. Spoki is designed for marketing and support teams with zero coding skills. The visual flow builder uses drag-and-drop logic, templates are pre-built, and integrations connect in a few clicks via Zapier or Make. Developers can use the REST API and webhooks for custom setups.

Which AI features are included?

Spoki includes AI-powered chatbots for 24/7 customer support, automatic lead qualification, smart reply suggestions, sentiment analysis, and AI agents that can handle complex multi-turn conversations. AI features are available on Service and Marketing plans.

Can I automate WhatsApp messages with Spoki?

Yes. Spoki's automation engine lets you create unlimited workflows triggered by events like form submissions, cart abandonment, payment confirmations, or scheduled times. Each workflow can include conditional logic, delays, A/B tests, and multi-channel actions across WhatsApp, SMS, and email.

What reporting and analytics does Spoki provide?

Spoki provides real-time dashboards tracking message delivery rates, open rates (typically 98%), click-through rates, conversion rates, and ROI per campaign. You can segment data by channel, campaign, operator, and time period. Advanced analytics are available on the Marketing plan.

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