When does the AI agent trigger an upsell?

Right after a checkout, on cart-review messages, on post-purchase follow-ups, or on schedules you define for re-engagement.

Is the upsell rule-based or AI-driven?

AI-driven. The agent uses behavioural embeddings + product embeddings to pick the next best item, not a static rule table.

Can a human operator override the AI upsell?

Yes — multi-operator inbox + AI co-pilot let the operator approve, edit or replace the AI suggestion before it ships.

Inteligência Artificial

Upsell e Cross-sell com IA

Name: Upsell e Cross-sell com IA
Brand: Spoki

Upselling e cross-selling inteligentes alimentados por IA

Maximize sua receita com IA que sabe exatamente quando e o que recomendar. Sugira produtos complementares, upgrades e bundles baseados no carrinho e histórico de compra do cliente.

Iniciar teste grátis Ver preços

Running Shoes V2

€129.99

Clientes também compraram

ECONOMIZE 15%

Performance Insoles

€24.99

Sports Socks (3-pack)

€19.99

Upsell enviado ✓

Receita: +€44.98

Aceitação: 42%

What is Spoki AI Upsell & Cross-sell?

Spoki AI Upsell & Cross-sell automates upsell and cross-sell offers inside WhatsApp Business conversations: after a purchase or during cart review, the Sales AI Agent proposes complementary or higher-tier products picked from the live catalog, with the recommendation grounded in the buyer’s order history and 70-dim behavioural embeddings.

FAQ

When does the AI agent trigger an upsell?
Right after a checkout, on cart-review messages, on post-purchase follow-ups, or on schedules you define for re-engagement.
Is the upsell rule-based or AI-driven?
AI-driven. The agent uses behavioural embeddings + product embeddings to pick the next best item, not a static rule table.
Can a human operator override the AI upsell?
Yes — multi-operator inbox + AI co-pilot let the operator approve, edit or replace the AI suggestion before it ships.