Back to Use Cases
📞
Support

Administrative Support

Customers can contact support via WhatsApp for administrative information directly from the website.

Administrative Support

The Challenge

Customers often call for information about paperwork, documents, payment status. The switchboard is overloaded and wait times increase.

How It Works on WhatsApp

WhatsApp Button

Add a button on the website to contact administration via WhatsApp.

Automatic Routing

AI identifies the type of request and routes it to the correct department.

Quick Responses

Operator responds with necessary information and documents.

Complete History

All communications remain in customer's WhatsApp history.

Example Conversation

🚗

AutoBot

Online

Message

Business Impact

-40%
Switchboard calls
5min
Average response time
90%
Satisfaction
+30%
Staff efficiency

Customization Options

Adapt this solution to your administrative processes:

  • Application status request
  • Document sending
  • Payment/installment info
  • Certifications and records
  • Ownership transfer
  • Department routing

Ready to Streamline Administration?

Handle administrative requests on WhatsApp and reduce calls.

Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

We have different plans suitable for various needs. Visit the Pricing page for updated details.

Is there a free trial?

Yes, Spoki usually offers a trial period or a free plan to test the platform.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

View all FAQs

Try Spoki for free

Receive 5 euro free credit now!

Spoki

info@spoki.com

+39 351 54 95 135

Privacy Policy

NextAI Srl - Viale Francia

snc 72019 - San Vito dei

Normanni (BR)

VAT NUMBER: 02717930743

NextGenerationEU
Meta Business Partner
FacebookInstagramLinkedInTikTokYouTube

Request an AI summary of Spoki

Menu

  • Home
  • Pricing
  • About
  • Work With Us
  • Press

Channels

  • WhatsApp
  • One Way SMS
  • Two Way SMS
  • Spoki Voice
  • RCS (coming soon)
  • Email (coming soon)

Integrations

  • Shopify
  • PrestaShop
  • WooCommerce
  • n8n
  • Zapier
  • Make
  • ActiveCampaign
  • HubSpot
  • Salesforce
  • Facebook Ads
  • Google Ads
  • Google Sheet
  • Others

Solutions

  • Marketing
  • Sales
  • Customer Care
  • Developers

Customers

  • Feltrinelli
  • Reental
  • Bauzaar
  • UniPegaso
  • Zuiki
  • Skon Cosmetics
  • Cofidis
  • Doppelganger

Partnership

  • All special programs
  • Agencies
  • Affiliation
  • Reseller
  • Tech Integration
  • Comarketing
  • Startup
  • Our Partners
  • Our Tech Partners

Use Cases

  • Instant Booking
  • Personalized Recommendations
  • 24/7 Customer Support
  • Automated Upselling
  • Real-time Updates
  • Lead Capture & Nurture
  • Document Delivery
  • Feedback & NPS Collection
  • Guided Decision Making
  • Human Handoff & Routing
  • Notifications & Alerts
  • Re-engagement & Winback

Resources and updates

  • Blog
  • Case Studies
  • Use Cases
  • Events
  • Webinar
  • Video Tutorial
  • How-to Guides
  • Free Book
  • ROI Calculator
  • Black Friday
  • Christmas
  • Editorial Calendar
  • Manual
  • Documentation API
  • FAQ
  • Contact

Features

  • meta-catalog
  • whatsapp-forms
  • live-chat
  • multi-operator
  • deals-management
  • ticket-management
  • list-segmentation
  • massive-campaigns
  • message-analytics
  • automation-analytics
  • ticket-analytics
  • click-to-message-ads
  • api
  • webhooks
  • embedding
  • fallback-messages
  • abandoned-cart

AI

  • custom-ai-agents
  • ai-product-suggestions
  • ai-upsell-crosssell
  • ai-order-completion
  • ai-cart-sharing
  • ai-checkout-sharing
  • ai-payment-request
  • ai-shipping-info
  • ai-customer-support
  • ai-knowledge-training
  • ai-tools-connection
  • ai-template-generation
  • ai-template-translation
  • ai-suggested-replies
  • ai-automatic-replies
  • ai-auto-translation
  • ai-speech-to-text
  • ai-message-summary
  • ai-sentiment-analysis

Industries

  • Professional Services
  • Shopping & Retail
  • Beauty, Spa & Salon
  • Clothing & Apparel
  • Automotive
  • Education
  • Medical & Health
  • Travel & Transportation
  • Food & Grocery
  • Finance & Banking
  • Telco & Telecommunications
  • Restaurant
  • Hotel & Lodging
  • Event Planning
  • Non-profit
  • Public Service
  • Marketing Agency
  • Entertainment & Media
  • Tourism
  • Real Estate
  • E-commerce

Spoki vs Competitors

  • Spoki vs CallBell
  • Spoki vs Charles
  • Spoki vs Hilos
  • Spoki vs Infobip
  • Spoki vs Respond.io
  • Spoki vs Superchat
  • Spoki vs TextYess
  • Spoki vs WATI

Buyer Personas

  • CEO / Founder
  • Marketing Manager
  • Marketing Specialist
  • Head of Sales / Sales Manager
  • BDR (Business Development Rep)
  • SDR (Sales Development Rep)
  • Account Executive
  • E-commerce Manager
  • CRM Manager
  • CRO Specialist
  • Customer Success / Support
  • Customer Support
  • CTO / Web Developer
  • IT Developer
  • HR Manager / Recruiter
  • Store Manager
  • Operations Manager
  • Automation Manager
  • Social Media / Communication Specialist
  • Communication Specialist
  • Copywriter
  • Community Manager
  • Account Manager
  • Head of Partners
  • Partner Manager
  • Affiliate Manager
  • Growth Hacker
  • BDR / SDR / Account Executive
  • Event Manager

Who is Spoki for

  • Ideal for SMB
  • Ideal for Enterprise
SpokiSpoki
Pricing
Channels
WhatsAppOne Way SMSTwo Way SMSSpoki VoiceRCS (coming soon)Email (coming soon)
Features
FeaturesIntegrationsWhatsApp Simulator
AI
AIAI SalesAI Customer ServiceAI Tools
Partnership
All special programsAgenciesAffiliationResellerTech IntegrationComarketingStartupOur PartnersOur Tech Partners
Resources
BlogCase StudiesUse CasesEventsWebinarVideo TutorialHow-to GuidesFree BookROI CalculatorBlack FridayChristmasEditorial CalendarManualDocumentation APIFAQContact
About
EnglishItalianoEspañolFrançaisDeutschPortuguês