Back to Use Cases
🤖
Support
Automotive FAQ Automation on WhatsApp
Handle common requests through automated chat and preset FAQ responses.
The Challenge
The team receives the same questions repeatedly: hours, availability, service prices. Manually answering everything is inefficient and time-consuming.
How It Works on WhatsApp
- FAQ Menu
- Customer chooses the category of their request from an interactive menu.
- Automatic Responses
- AI provides immediate answers about hours, services, price list.
- Smart Escalation
- If human assistance is needed, the chat is transferred to the right operator.
- Continuous Updates
- FAQs are updated based on most frequent questions.
Example Conversation
Business Impact
70%
Automated requests
5sec
FAQ response time
-50%
Operator workload
95%
Satisfaction
Customization Options
Adapt this solution to your FAQs:
- Opening hours and contacts
- Workshop service list
- Financing information
- Required documents
- Warranties and coverage
- Rental services
Discover the case study most relevant to your industry
See how real businesses in your sector grow with Spoki.
Explore case studiesReady to Automate FAQs?
Automatically answer frequent questions and free up your team.
