Artificial Intelligence

AI Knowledge Training

Train your AI with FAQs, documents, and website content

Upload documents, add FAQs, and let AI scrape your website to build a comprehensive knowledge base. Your AI gets smarter with every piece of information you add.

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Knowledge Base
Product catalog 2025.pdf
FAQ & Support docs.pdf
Return policy.pdf
Training status
78% complete
3 of 3 documents processed
3 sources trained ✓
Knowledge up to date
Accuracy: 95%

What is Spoki AI Knowledge Training?

Spoki AI Knowledge Training is the workflow for grounding the Customer Service AI Agent on your business: upload PDFs, FAQs, web pages, product manuals or knowledge-base exports, and the agent retrieves the relevant chunk at every turn so its answers stay accurate, current and policy-compliant — no hallucinations.

FAQ

  • Can I update the knowledge after the agent goes live?

    Yes — incremental upload + scheduled refresh; the agent picks up new sources without retraining.

  • How does Spoki prevent the AI from hallucinating?

    Retrieval-augmented generation: every answer cites a chunk of your knowledge; if no chunk matches, the agent escalates instead of guessing.

  • Can different agents have different knowledge bases?

    Yes — each Custom AI Agent (sales, support, partner) has its own knowledge scope.

Key Benefits

Multiple Sources

PDFs, docs, websites, FAQs - all supported

Continuous Learning

AI improves as you add more content

Accurate Answers

Responses grounded in your actual data

How It Works

1

Add Content

Upload documents or add your website URL

2

Process & Index

AI analyzes and understands your content

3

Use Knowledge

AI uses this knowledge in conversations

Related Use Cases

Discover how businesses use this feature

Related Features

Explore other features in this category

Ready to get started?

Start your free trial today and see how this feature can transform your business.

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Frequently Asked Questions

How many features does Spoki offer?

Spoki includes 50+ features across marketing automation, customer support, sales enablement, and AI. Key capabilities include bulk messaging, chatbot builder, drag-and-drop flow builder, team inbox, abandoned cart recovery, payment collection, and AI agents — all accessible from a single dashboard.

Do I need technical skills to use Spoki?

No. Spoki is designed for marketing and support teams with zero coding skills. The visual flow builder uses drag-and-drop logic, templates are pre-built, and integrations connect in a few clicks via Zapier or Make. Developers can use the REST API and webhooks for custom setups.

Which AI features are included?

Spoki includes AI-powered chatbots for 24/7 customer support, automatic lead qualification, smart reply suggestions, sentiment analysis, and AI agents that can handle complex multi-turn conversations. AI features are available on Service and Marketing plans.

Can I automate WhatsApp messages with Spoki?

Yes. Spoki's automation engine lets you create unlimited workflows triggered by events like form submissions, cart abandonment, payment confirmations, or scheduled times. Each workflow can include conditional logic, delays, A/B tests, and multi-channel actions across WhatsApp, SMS, and email.

What reporting and analytics does Spoki provide?

Spoki provides real-time dashboards tracking message delivery rates, open rates (typically 98%), click-through rates, conversion rates, and ROI per campaign. You can segment data by channel, campaign, operator, and time period. Advanced analytics are available on the Marketing plan.

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