AI 24/7 Customer Support
Automated customer service powered by your knowledge base
Deploy an AI agent that answers customer questions 24/7 based on your knowledge base. Handle FAQs, troubleshoot issues, and provide instant support while your team sleeps.
I want to return my order #12847.
No problem — I've started your return. Choose a pickup date?
What is Spoki AI Customer Support?
Spoki AI Customer Support is a 24/7 LLM-powered Customer Service Agent on the WhatsApp Business API: it answers product, policy, order and account questions using your trained knowledge base, escalates to human operators with full context when intent or policy requires it, and learns from every conversation it handles.
FAQ
Is the AI Customer Service Agent a chatbot?
No — it’s an LLM agent with reasoning, multi-turn memory and tool calls, not a rule-based decision tree.
How does it know my company’s policies?
You upload knowledge: PDFs, FAQs, web pages, internal docs. The agent retrieves and grounds every answer in that knowledge.
When does it hand off to a human operator?
On intent (e.g. complaint, refund, threat), confidence below threshold, policy match, or operator-defined business rules.
Key Benefits
Always Available
Support customers around the clock
Knowledge-Based
Answers from your FAQs, docs, and website
Seamless Handoff
Transfer to humans when needed
How It Works
Upload Knowledge
Add FAQs, PDFs, and website content
Train AI
AI learns from your knowledge base
Deploy Agent
AI handles support conversations automatically
Related Use Cases
Discover how businesses use this feature
Recommended Integrations
Connect this feature with your favorite tools
Ready to get started?
Start your free trial today and see how this feature can transform your business.