Artificial Intelligence

AI Suggested Replies

Get intelligent reply suggestions as you chat

AI analyzes conversations and suggests relevant responses in real-time. Operators can send suggestions with one click, maintaining personal touch while boosting productivity.

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C
Customer Chat

Hi, I placed an order 3 days ago and still haven't received a tracking number. Can you help?

AI suggested replies
I'll check your order status right away. Can you share your order number?
Your tracking number should arrive within 24h. Let me verify for you.
I apologize for the delay. Let me look into this immediately.
Confidence: 94%
3 suggestions ready ✓
Learning from feedback

What are Spoki AI Suggested Replies?

Spoki AI Suggested Replies show the human operator 3 LLM-generated reply candidates for the current WhatsApp conversation, ranked by likelihood of resolution. The operator can pick one (single click), edit before sending, or reject and write their own — turning the AI into a co-pilot rather than a replacement.

FAQ

  • Are suggestions generated for every message?

    Yes — in real time, with caching for identical conversation prefixes to keep latency low.

  • Can suggestions reflect my brand tone?

    Yes — the LLM is conditioned on the brand glossary and historical replies you mark as "good".

  • Do suggestions consider the customer’s history?

    Yes — the AI looks at past tickets, orders and inbox memory before drafting.

Key Benefits

Faster Responses

One-click to send AI-suggested replies

Contextual

Suggestions based on conversation history

Learn & Improve

AI gets better as operators accept or modify suggestions

How It Works

1

Enable Feature

Turn on AI suggestions in settings

2

Get Suggestions

AI shows relevant replies as you chat

3

Click to Send

Accept, modify, or ignore suggestions

Related Use Cases

Discover how businesses use this feature

Related Features

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Start your free trial today and see how this feature can transform your business.

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Frequently Asked Questions

How many features does Spoki offer?

Spoki includes 50+ features across marketing automation, customer support, sales enablement, and AI. Key capabilities include bulk messaging, chatbot builder, drag-and-drop flow builder, team inbox, abandoned cart recovery, payment collection, and AI agents — all accessible from a single dashboard.

Do I need technical skills to use Spoki?

No. Spoki is designed for marketing and support teams with zero coding skills. The visual flow builder uses drag-and-drop logic, templates are pre-built, and integrations connect in a few clicks via Zapier or Make. Developers can use the REST API and webhooks for custom setups.

Which AI features are included?

Spoki includes AI-powered chatbots for 24/7 customer support, automatic lead qualification, smart reply suggestions, sentiment analysis, and AI agents that can handle complex multi-turn conversations. AI features are available on Service and Marketing plans.

Can I automate WhatsApp messages with Spoki?

Yes. Spoki's automation engine lets you create unlimited workflows triggered by events like form submissions, cart abandonment, payment confirmations, or scheduled times. Each workflow can include conditional logic, delays, A/B tests, and multi-channel actions across WhatsApp, SMS, and email.

What reporting and analytics does Spoki provide?

Spoki provides real-time dashboards tracking message delivery rates, open rates (typically 98%), click-through rates, conversion rates, and ROI per campaign. You can segment data by channel, campaign, operator, and time period. Advanced analytics are available on the Marketing plan.

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