Artificial Intelligence

AI Suggested Replies

Name: AI Suggested Replies
Brand: Spoki

Get intelligent reply suggestions as you chat

AI analyzes conversations and suggests relevant responses in real-time. Operators can send suggestions with one click, maintaining personal touch while boosting productivity.

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Customer Chat

Hi, I placed an order 3 days ago and still haven't received a tracking number. Can you help?

AI suggested replies

I'll check your order status right away. Can you share your order number?

Your tracking number should arrive within 24h. Let me verify for you.

I apologize for the delay. Let me look into this immediately.

Confidence: 94%

3 suggestions ready ✓

Learning from feedback

Key Benefits

Faster Responses

One-click to send AI-suggested replies

Contextual

Suggestions based on conversation history

Learn & Improve

AI gets better as operators accept or modify suggestions

How It Works

Enable Feature

Turn on AI suggestions in settings

Get Suggestions

AI shows relevant replies as you chat

Click to Send

Accept, modify, or ignore suggestions

Related Use Cases

Discover how businesses use this feature

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Related Features

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Start your free trial today and see how this feature can transform your business.

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What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

We have different plans suitable for various needs. Visit the Pricing page for updated details.

Is there a free trial?

Yes, Spoki usually offers a trial period or a free plan to test the platform.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

AI Suggested Replies

Key Benefits

Faster Responses

Contextual

Learn & Improve

How It Works

Enable Feature

Get Suggestions

Click to Send

Related Use Cases

24 7 customer support

human handoff routing

Related Features

custom ai agents

ai product suggestions

ai upsell crosssell

ai order completion

ai cart sharing

ai checkout sharing

Ready to get started?

Frequently Asked Questions