FAQ Automation on WhatsApp
Automate responses to your customers' frequently asked questions with AI on WhatsApp, reducing the load on your support team.
Choose your industry
Discover how FAQ Automation works in your specific sector:
The Challenge
The support team spends hours answering the same questions over and over. Customers wait too long for basic information. Customer service costs increase while customer satisfaction decreases.
How It Works on WhatsApp
- Question Reception
- The customer sends a question on WhatsApp, AI analyzes it and identifies the intent.
- Automatic AI Response
- AI immediately provides the correct answer from the company knowledge base.
- Smart Escalation
- If the question requires a human operator, the system automatically transfers the conversation.
- Continuous Learning
- The system learns from interactions to constantly improve responses.
Conversation Example
Business Impact
Customization Options
Adapt this solution to your customer service:
- Industry-specific knowledge base
- Brand tone of voice
- Integration with existing systems
- Custom escalation rules
- Detailed reports and analytics
- Multilingual support
Discover the case study most relevant to your industry
See how real businesses in your sector grow with Spoki.
Explore case studiesReady to Automate Your FAQ?
Reduce support workload and improve customer experience with AI.
What your customer actually receives
Every automation you build lands as a normal WhatsApp conversation. This is the same journey, seen from the other side of the screen.
Your customer’s WhatsApp
Spoki · WhatsApp Business API
- 1Discovery
Hi Sara! Thanks for your interest — want me to show you the options that fit you best?
09:41
Triggered by an ad click, a form or a QR code. No app to install.
- 2Consideration
Here are the three most popular choices. Tap one and I’ll send you the details.
09:43
The AI agent answers questions in real time and hands over to a human on request.
- 3Decision
Your cart is saved. Complete the order here — payment happens inside the chat.
13:07
Checkout and payment without leaving the conversation.
- 4Retention
Your order shipped. Track it here — and let me know how it goes.
18:20
Shipping updates, feedback requests and reorders on the same thread.
One thread, start to finish. Your customer never repeats themselves and never loses the history.
Where this plays out
Customer teams use Spoki to resolve on first contact, with AI handling volume and humans handling nuance.
