Back to Use Cases
🤖
Support

Beauty FAQ Automation

Create a flow to automate responses to common questions like ingredients, application, and availability.

Beauty FAQ Automation

The Challenge

Customer care receives the same questions about ingredients, usage, availability, and shipping. This requires time and resources that could be better used.

How It Works on WhatsApp

Interactive Menu

Customers select their question category from buttons.

Automatic Response

Automation provides the appropriate answer based on selection.

Deep Dive

For complex questions, customers can request human assistance.

Smart Escalation

Unresolved requests are passed to an operator with context.

Example Conversation

WhatsApp chat background pattern
💄

StyleBot

Online

Message

Business Impact

-70%
Manual requests
24/7
Active support
5s
Response time
+90%
Satisfaction

Customization Options

Adapt FAQ automation to your brand:

  • Ingredients and INCI FAQ
  • Product application guide
  • Shipping and returns info
  • Availability and restocking
  • Loyalty program
  • Personalized consultation

Ready to Automate Support?

Reduce manual requests by 70% with automated FAQs.

Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

We have different plans suitable for various needs. Visit the Pricing page for updated details.

Is there a free trial?

Yes, Spoki usually offers a trial period or a free plan to test the platform.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

View all FAQs

Try Spoki for free

Receive 5 euro free credit now!

SpokiSpoki - Home

info@spoki.com

+39 351 54 95 135

Privacy Policy

NextAI Srl - Viale Francia

snc 72019 - San Vito dei

Normanni (BR)

VAT NUMBER: IT02717930743

NextGenerationEU
Meta Business Partner
Netcomm Member
FacebookFacebookInstagramInstagramLinkedInLinkedInTikTokTikTokYouTubeYouTubeXX

Request an AI summary of Spoki

ChatGPTChatGPTClaudeClaudeGeminiGeminiPerplexityPerplexityGrokGrok
Menu
  • Home
  • Pricing
About
  • About Us
  • Founder Avatar
  • Work With Us
  • Press
  • Social Media
Channels
  • WhatsApp
  • Spoki Voice
  • Email
  • Two Way SMS
  • One Way SMS
  • RCS (coming soon)
  • Instagram (coming soon)
  • TikTok (coming soon)
Customers
  • Feltrinelli
  • Reental
  • Bauzaar
  • UniPegaso
  • Zuiki
  • Skon Cosmetics
  • Cofidis
  • Doppelganger
  • Others
Ecosystem
  • Agencies
  • Resellers
  • Affiliates
  • Software Vendor
  • System Integrator
  • Startup
  • Events
  • Comarketing
  • Influencer marketing
  • Our Partners
  • Our Tech Partners
  • Academy
SpokiSpoki
Pricing
Channels
Features
AI
Ecosystem
Resources
About
EnglishItalianoEspañolFrançaisDeutschPortuguês