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Beauty FAQ Automation on WhatsApp
Create a flow to automate responses to common questions like ingredients, application, and availability.
The Challenge
Customer care receives the same questions about ingredients, usage, availability, and shipping. This requires time and resources that could be better used.
How It Works on WhatsApp
- Interactive Menu
- Customers select their question category from buttons.
- Automatic Response
- Automation provides the appropriate answer based on selection.
- Deep Dive
- For complex questions, customers can request human assistance.
- Smart Escalation
- Unresolved requests are passed to an operator with context.
Example Conversation
Business Impact
-70%
Manual requests
24/7
Active support
5s
Response time
+90%
Satisfaction
Customization Options
Adapt FAQ automation to your brand:
- Ingredients and INCI FAQ
- Product application guide
- Shipping and returns info
- Availability and restocking
- Loyalty program
- Personalized consultation
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